Remote Customer Loyalty & Retention Specialist

Pt. Edukasi Mandiri Pratama; Manado; Remote; IDR 687,410,000 - 940,666,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Health and wellness benefits

Growth and skill development

Collaborative virtual team culture

Home office stipend

Advanced remote collaboration tools

Work-life balance focus

Job summary

WhatJobs Direct is actively recruiting for a Remote Customer Retention Specialist to join our growing, fully remote team. This role focuses on proactively engaging with our existing customer base to ensure continued satisfaction and to prevent churn.

The position offers remote-first work from anywhere, supported by a collaborative virtual environment. The ideal candidate has strong communication skills and a strategic mindset centered on retention.

Qualifications

• Experience in customer retention, account management, or customer success.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer lifecycle management and loyalty programs.
• Ability to analyze customer data and identify trends.
• Proficiency with CRM software and customer engagement platforms.
• Self-motivated with the ability to work independently in a remote environment.
• A stable internet connection and a suitable home office setup are required.
• Familiarity with the Bekasi region or Indonesian market is a plus but not essential for this remote role.
• Bachelor's degree in Marketing, Business, or a related field is preferred.
• Demonstrated ability to de-escalate customer issues and build rapport.

Responsibilities

• Develop and implement retention strategies to increase loyalty.
• Proactively contact existing customers to gauge satisfaction.
• Identify at-risk customers and deploy targeted retention campaigns.
• Respond to renewals, service issues, and account management queries.
• Educate customers on product benefits and new features.
• Gather feedback via surveys and direct interactions.
• Collaborate with sales and customer success teams to ensure a unified experience.
• Maintain accurate records of communications in the CRM.
• Analyze churn data to refine retention strategies.
• Build strong, long-term relationships with key accounts.

Skills

Customer retention

Account management

CRM software

Communication skills

Remote work

Data analysis

Education

Bachelor's degree in Marketing/Business

Tools

CRM platforms

Job description

WhatJobs Direct is actively recruiting for a Remote Customer Retention Specialist to join our growing, fully remote team. This role focuses on proactively engaging with our existing customer base to ensure continued satisfaction and to prevent churn.

The position offers remote-first work from anywhere, supported by a collaborative virtual environment. The ideal candidate has strong communication skills and a strategic mindset centered on retention.