Remote Customer Retention Specialist - Build Loyalty

Pt Mitra Solusi Lelang; Indonesia; Remote; IDR 89,280,000 - 133,920,000; Full time

Benefits offered by this job

Fully remote work

Retention bonus potential

Health and wellness benefits

Home office stipend

Advanced remote collaboration tools

Work-life balance focus

Job summary

WhatJobs Direct is seeking a Remote Customer Retention Specialist to join a fully remote team. You will focus on proactive engagement to keep customers satisfied, reduce churn, and strengthen loyalty across the customer base.

Responsibilities include developing retention strategies, handling renewals, and collaborating with sales for a unified customer experience in a remote-first environment.

Qualifications

• Experience in customer retention, account management, or customer success.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer lifecycle management and loyalty programs.
• Ability to analyze customer data and identify trends.
• Proficiency with CRM software and customer engagement platforms.
• Self-motivated with the ability to work independently in a remote environment.
• Stable internet connection and suitable home office setup.
• Familiarity with the Bekasi region or Indonesian market is a plus but not essential for this remote role.
• Bachelor's degree in Marketing, Business, or related field is preferred.
• Demonstrated ability to de-escalate customer issues and build rapport.

Responsibilities

• Develop and implement strategies to increase customer retention rates.
• Proactively contact existing customers to gauge satisfaction and address concerns.
• Identify at-risk customers and implement targeted retention campaigns.
• Respond to customer inquiries related to renewals, service issues, and account management.
• Educate customers on product benefits and new features to enhance their value perception.
• Gather customer feedback through surveys and direct interactions to identify areas for improvement.
• Collaborate with sales and customer success teams to ensure a unified customer experience.
• Maintain accurate records of customer communications and retention activities in the CRM.
• Analyze churn data and customer feedback to refine retention strategies.
• Build strong, long-term relationships with key customer accounts.

Skills

Customer retention

Account management

Customer success

Communication skills

Negotiation

Data analysis

CRM software

Remote work

Education

Bachelor's degree in Marketing, Business, or related field

Tools

CRM software

Customer engagement platforms

Job description

WhatJobs Direct is seeking a Remote Customer Retention Specialist to join a fully remote team. You will focus on proactive engagement to keep customers satisfied, reduce churn, and strengthen loyalty across the customer base.

Responsibilities include developing retention strategies, handling renewals, and collaborating with sales for a unified customer experience in a remote-first environment.