Remote Customer Loyalty & Retention Specialist

Pt Swapro International; Jawa Barat; Remote; IDR 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Fully remote work flexibility

Retention-based bonuses

Health and wellness benefits

Home office stipend

Job summary

WhatJobs Direct is recruiting a Remote Customer Retention Specialist to join our fully remote team. The role focuses on proactive engagement with existing customers to prevent churn and improve satisfaction.

The ideal candidate has experience in customer retention, strong communication, and data-driven insights to enhance loyalty programs. This is a remote role with global collaboration opportunities and a performance-based bonus structure.

Qualifications

• Proven experience in customer retention, account management, or customer success.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer lifecycle management and loyalty programs.
• Ability to analyze customer data and identify trends and patterns.

Responsibilities

• Develop and implement strategies to increase customer retention rates.
• Proactively contact existing customers to gauge satisfaction and address concerns.
• Identify at-risk customers and implement targeted retention campaigns.
• Respond to customer inquiries related to renewals, service issues, and account management.
• Educate customers on product benefits and new features to enhance their value perception.
• Gather customer feedback through surveys and direct interactions to identify areas for improvement.
• Collaborate with sales and customer success teams to ensure a unified customer experience.
• Maintain accurate records of customer communications and retention activities in the CRM.
• Analyze churn data and customer feedback to refine retention strategies.
• Build strong, long-term relationships with key customer accounts.

Skills

Communication

Negotiation

Interpersonal skills

CRM proficiency

Remote work

Education

Bachelor's degree in Marketing, Business, or related field

Tools

CRM software

Job description

WhatJobs Direct is recruiting a Remote Customer Retention Specialist to join our fully remote team. The role focuses on proactive engagement with existing customers to prevent churn and improve satisfaction.

The ideal candidate has experience in customer retention, strong communication, and data-driven insights to enhance loyalty programs. This is a remote role with global collaboration opportunities and a performance-based bonus structure.