Remote Customer Retention Specialist

Pt Mitra Solusi Lelang; Jambi; Remote; IDR 180,000,000 - 240,000,000; Full time

Benefits offered by this job

Fully remote work flexibility

Competitive salary

Health and wellness benefits

Career growth in a remote setting

Supportive virtual team culture

Home office stipend

Job summary

WhatJobs Direct is seeking a Remote Customer Retention Specialist to join our fully remote team. You will proactively engage with our existing customer base, prevent churn, and drive growth through retention initiatives.

The role requires strong communication, strategic thinking, and hands-on experience with loyalty programs and CRM tools. This is a remote-first position with flexible work setup and supportive virtual collaboration.

Qualifications

• Proven experience in customer retention, account management, or customer success.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer lifecycle management and loyalty programs.
• Ability to analyze customer data and identify trends and patterns.
• Proficiency with CRM software and customer engagement platforms.
• Self-motivated with the ability to work independently in a remote environment.

Responsibilities

• Develop and implement strategies to increase customer retention rates.
• Proactively contact existing customers to gauge satisfaction and address concerns.
• Identify at-risk customers and implement targeted retention campaigns.
• Respond to customer inquiries related to renewals, service issues, and account management.
• Educate customers on product benefits and new features to enhance their value perception.
• Gather customer feedback through surveys and direct interactions to identify areas for improvement.
• Collaborate with sales and customer success teams to ensure a unified customer experience.
• Maintain accurate records of customer communications and retention activities in the CRM.
• Analyze churn data and customer feedback to refine retention strategies.
• Build strong, long-term relationships with key customer accounts.

Skills

Customer retention

Account management

Customer success

CRM software

Education

Bachelor's degree in Marketing/Business

Tools

CRM software

Job description

WhatJobs Direct is seeking a Remote Customer Retention Specialist to join our fully remote team. You will proactively engage with our existing customer base, prevent churn, and drive growth through retention initiatives.

The role requires strong communication, strategic thinking, and hands-on experience with loyalty programs and CRM tools. This is a remote-first position with flexible work setup and supportive virtual collaboration.