Remote Hotel Operations Leader — Guest Experience & Team Coach

Merlyns Garden Inn Hotel; Jambi; A distancia; IDR 1.610.306.000 - 2.325.997.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote flexibility

Home office stipend

Health insurance

Paid time off

Bonus opportunities

Descripción de la vacante

Merlyns Garden Inn Hotel is seeking a highly experienced Senior Hotel Operations Manager to lead remote operations across a portfolio of properties. This role focuses on guest experience, operational efficiency, and profitability from a virtual environment.

You will set standards, manage budgets, and drive continuous improvement with distributed teams worldwide, enabling exceptional service without on-site presence.

Formación

• 8+ years in hotel management or operations.
• Experience managing multiple properties or large-scale hotel operations.
• Strong knowledge of revenue management, front office, F&B, and housekeeping operations.

Responsabilidades

• Develop and implement operational strategies to enhance guest satisfaction and profitability across multiple hotel sites.
• Manage remote department heads and on-site supervisors via virtual channels.
• Oversee budgeting, financial performance, and resource management for all hotel operations.
• Ensure compliance with hospitality regulations, safety standards, and company policies.
• Analyze operational data and guest feedback to identify areas for improvement and implement corrective actions.
• Lead virtual training programs and development initiatives for operational staff.

Conocimientos

Leadership

Remote management

Hotel ops

Budgeting

Communication

Educación

Bachelor's degree in Hospitality Management

Herramientas

Hotel software

Descripción del empleo

Merlyns Garden Inn Hotel is seeking a highly experienced Senior Hotel Operations Manager to lead remote operations across a portfolio of properties. This role focuses on guest experience, operational efficiency, and profitability from a virtual environment.

You will set standards, manage budgets, and drive continuous improvement with distributed teams worldwide, enabling exceptional service without on-site presence.