Remote Field Service Technician - Industrial Electronics

Pt Trakindo Utama

Indonesia

Remote

IDR 180,000,000 - 300,000,000

Full time

2 days ago

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Benefits offered by this job

Fully remote work arrangement

Health, dental, and vision insurance

Generous paid time off and holidays

Retirement savings plan with employer

Job summary

Pt Trakindo Utama is seeking a Remote Field Service Technician for industrial electronics. The role focuses on delivering remote technical support, diagnostics, and guidance to Indonesia-based clients, reducing on-site travel while ensuring equipment uptime.

You will troubleshoot PLCs, HMIs, sensors, drives, and control systems using remote tools, train on-site staff, and document issues in a CRM. This fully remote position requires a strong technical base and excellent communication.

Qualifications

4+ years in industrial electronics, automation or field service.
Technical degree or certification in Electronics, Electrical Engineering, or related field.

Responsibilities

Provide remote technical support and troubleshooting for industrial electronics and automation systems.
Utilize remote access tools and diagnostic software to identify and resolve equipment issues.
Guide customer on-site personnel through installation, maintenance, and repair procedures.
Respond to service requests and manage incoming support tickets efficiently.
Document all support interactions, technical solutions, and recurring issues in a CRM system.
Collaborate with internal engineering and product teams to relay customer feedback and identify improvements.