Remote Customer Support Team Lead (IT/Electronics)

Immersive Technologies; Jakarta Pusat; On-site; IDR 360,000,000 - 600,000,000; Full time

Job summary

Immersive Technologies is seeking a Customer Support Team Lead with hands-on technical support and account management experience in IT or electronics. Based in Jakarta, Indonesia, you will lead a small services team across Asia to deliver service contracts and provide expert customer support.

You will guide the team, schedule manpower, and prioritize customer issues to maximize satisfaction. The role requires travel up to 20% internationally and strong communication skills; bilingual is a plus.

Qualifications

• Bachelor's degree in Engineering, IT, or related field.
• 8+ years experience in the technical service industry.
• Electronics qualification or similar levels of industry experience.
• Experience engaging proactively with key Customer stakeholders.
• Aptitude for analytical activity.
• Strong project management skills.
• Strong people management and team development skills.
• Strong organization and management skills.
• Customer focused approach.
• Able to travel 20% to international destinations.
• Excellent verbal and written communication skills (Bilingual would be a plus).
• Experience using CRM and service management tools is preferred
• Mining and simulator experience will be highly regarded.
• Safety oriented.
• Microsoft Office suite knowledge.

Responsibilities

• Lead a small team of services staff across Asia to deliver service contracts and customer support.
• Guide and motivate the team to ensure department effectiveness and success.
• Schedule manpower to meet service delivery requirements.
• Prioritize and elevate customer issues to maximize satisfaction and value.
• Support Customer Support staff in daily activities.
• Lead and run a remotely based team.

Skills

People management

Project management

Customer focus

Analytical thinking

Communication skills

Stakeholder engagement

Travel readiness

Education

Bachelor's degree in Engineering, IT, or related field

Tools

CRM software

Service management tools

Job description

Immersive Technologies is seeking a Customer Support Team Lead with hands-on technical support and account management experience in IT or electronics. Based in Jakarta, Indonesia, you will lead a small services team across Asia to deliver service contracts and provide expert customer support.

You will guide the team, schedule manpower, and prioritize customer issues to maximize satisfaction. The role requires travel up to 20% internationally and strong communication skills; bilingual is a plus.