Customer support e-commerce

PT SEKZA HAMKAT YOUZA; Provinsi Bali; On-site; IDR 89,280,000 - 133,920,000; Full time

Benefits offered by this job

Dynamic work environment in Bali

International team

High autonomy

Experience in a fast-growing business

Job summary

PT SEKZA HAMKAT YOUZA in Bali seeks a customer service specialist to handle email inquiries and social media interactions, providing timely, professional support and managing after-sales tickets.

You will work with WooCommerce, Notion, and Gmail, coordinate with an international team, and help improve customer experience in a fast-growing startup.

Qualifications

• Minimum 1 year in customer service, e-commerce exp preferred.
• Fluent English required, both written and spoken.
• Comfort with digital tools and e-commerce platforms.
• Experience with WooCommerce, Notion, Gmail, and social media support.
• Strong organizational and prioritization skills.
• Excellent written and verbal communication.
• Autonomous, proactive, and solution-oriented mindset.

Responsibilities

• Handle customer inquiries via email in a timely, professional, and solution-oriented manner.
• Manage customer interactions on Facebook, Instagram, and TikTok DMs and comments.
• Follow up on after-sales service (SAV) tickets.
• Use and maintain internal tools: WooCommerce, Notion, Gmail.
• Identify recurring issues and escalate bugs or operational improvements.
• Contribute to improving customer experience and support processes.

Skills

1 year experience

Fluent English

Digital tools

WooCommerce

Notion

Gmail

Facebook

Instagram

TikTok

Organization

Communication

Autonomy

Job description

Your responsibilities will include:

• Handling customer inquiries via email (Gmail) in a timely, professional, and solution-oriented manner
• Managing customer interactions across social media platforms: Facebook, Instagram, TikTok (DMs, comments, basic support requests)

Managing and following up on after-sales service (SAV) tickets

Using and maintaining internal tools and systems:

• WooCommerce (order tracking, returns, disputes, customer issues)
• Notion (ticket organization, internal databases, process documentation)
• Gmail (daily customer support communication)

Identifying recurring issues and escalating bugs or operational improvements

Contributing to the continuous improvement of customer experience and support processes

Profile We Are Looking For

• Minimum 1 year of experience in customer service (e-commerce experience is a strong plus)
• Fluent English (mandatory, written and spoken)
• Comfortable using digital tools and e-commerce platforms
• Ability to quickly adapt to and manage: WooCommerce, Notion, Gmail and email support systems, Social media platforms (Facebook, Instagram, TikTok)
• Strong organizational and prioritization skills
• Excellent written and verbal communication skills
• Autonomous, reactive, and solution-oriented mindset

Nice to Have

• Experience in international e-commerce
• Familiarity with high-end or premium customer service standards
• Ability to work in a fast-paced, startup environment
• Positive attitude and strong team spirit

What We Offer

• A dynamic work environment in Canggu, Bali
• An international team
• High level of autonomy in your role
• A valuable experience within a fast-growing business