Remedy Manager - Asia Pacific (M-F-D)

Fsc International; Indonesia; Remote; IDR 1,441,182,000 - 2,161,773,000; Full time

Job summary

FSC International is seeking a Remedy Manager for Asia Pacific to lead regional implementation of the Remedy Framework, coordinating onboarding of remedy cases and adapting global procedures to APAC contexts. The role acts as regional advisor, engages stakeholders including NGOs, partners, and staff; requires 5+ years of project management, and fluency in English and Bahasa Indonesia.

Role involves international travel and work from Indonesia.

Qualifications

• University degree or equivalent in law, environmental governance, dispute resolution, human or environmental rights, international relations, or a related field.
• Fluency in English and Bahasa Indonesia.
• 5+ years of project management experience in multi-stakeholder environments.
• Experience with tropical forestry concessions and social forestry.
• Ability to represent FSC with authority and conduct.

Responsibilities

• Serve as the primary regional advisor and point of contact for FSC APAC staff, remedy clients, partners, NGOs and other external stakeholders.
• Serve as case manager for remedy cases in the region to onboard new cases and oversee implementation of the Remedy Framework.
• Provide expert guidance on grievance management, informal dispute resolution, and conformance with the Remedy Framework.
• Develop, adapt, and operationalize FSC tools, methodologies, and guidance materials (e.g., FPIC and capacity-building frameworks).
• Build and strengthen the APAC remedy ecosystem through onboarding, training, monitoring, quality control, and capacity development of assessors and verifiers.
• Represent FSC International in regional meetings, conferences, and stakeholder forums to enhance credibility of the Remedy Framework.
• Deliver culturally and linguistically contextualized guidance across APAC, including Bahasa Indonesia communications and regional educational resources.

Skills

Project management

Stakeholder engagement

Dispute resolution

Cultural awareness

Time management

Policy writing

Education

University degree in law/environmental governance/dispute resolution

Job description

Remedy Manager - Asia Pacific (m-f-d)

Deskripsi Pekerjaan - Remedy Manager - Asia Pacific (m-f-d)

The Scope

At FSC International, we believe forests are more than landscapes — they are livelihoods, cultures, ecosystems, and the foundation of a sustainable future. As the world’s most trusted forest certification system, FSC brings together environmental, social, and economic interests to protect forests and the people who depend on them. Our work reaches across continents, cultures, and communities, and our credibility depends on integrity, transparency, and accountability. That is why our System Integrity Unit plays such a critical role — and why we are now looking for an experienced Remedy Manager - Asia Pacific (m-f-d). In this role, you will be responsible for the regional implementation, coordination, and continuous improvement of the FSC Remedy Framework in the Asia Pacific region. The role owns defined regional processes and workstreams within the Remedy Framework, ensuring effective onboarding of remedy cases, stakeholder engagement, and adaptation of global procedures to regional contexts. Acting as the primary regional focal point and subject-matter contributor, the role provides structured analysis, stakeholder guidance, and process improvement to support high-quality and consistent application of remedy processes.

Main Roles & Responsibilities

• Serve as the primary regional advisor and point of contact of the FSC International ADR & Remedy Team for FSC APAC regional and network staff, remedy clients, partners, NGOs and other external stakeholders.
• Serve as case manager for potential and current remedy cases in the region to support the onboarding of new cases and oversight of the implementation of the FSC Remedy Framework.
• Provide expert guidance on grievance management, informal dispute resolution, and conformance with the Remedy Framework.
• Develop, adapt, and operationalize FSC tools, methodologies, and guidance materials such as free, prior, and informed consent (FPIC) and capacity-building frameworks.
• Build and strengthen the APAC remedy ecosystem through identification, onboarding, training, monitoring, quality control, and capacity development of Independent Assessors and Third-Party Verifiers according to established standard operating procedures and inputs to developing additional protocols as needed.
• Represent FSC International in regional meetings, conferences, and stakeholder forums while strengthening the credibility and visibility of the Remedy Framework.
• Deliver culturally and linguistically contextualized guidance across APAC, including stakeholder communication in Bahasa Indonesia, the adaptation of localized educational resources, and establishing structured communications channels.

Your profile

Education & Background

• University degree or equivalent experience in law, environmental governance, dispute resolution, human or environmental rights, international relations, or a related field.
• Fluency in English and Bahasa Indonesia.
• Language skills in Japanese, Malay, Vietnamese, and/or Mandarin Chinese would be a plus.

Experiences & Skills

• At least 5 years of relevant professional experience in project management in multi-stakeholder environments.
• Demonstrated experience in tropical forestry concessions, customary tenure rights, and social forestry.
• Awareness of mediation, conflict resolution, and dialogue strategies.
• Demonstrated cultural awareness and sensitivity to the diversity of values, views and approaches to issues relevant to the FSC program by stakeholders in APAC and the world.
• Ability to represent FSC through your work with exemplary personal and professional authority and conduct.
• Strong time management skills and ability to handle multiple functions simultaneously and independently.
• Experience in writing, reviewing, revising, and/or editing technical documents is a plus.

Why us?

• Be part of a globally respected organization shaping the future of sustainable forestry.
• Work with a diverse international team representing 60+ nationalities.
• Join a global FSC community of over 400 forest stewards.
• Enjoy meaningful professional development opportunities and continuous learning.

The Fine Print

• Location: Work remotely within Indonesia
• Working hours: Full-time (40 hours/week)
• Duration of Employment: Temporary contract - 2 years (extension possible, subject to satisfactory performance)
• Starting Date:As soon as possible.
• Travel: Sporadic (international) travel is required.

For FSC, inclusiveness and diversity are important values. As such, we welcome and encourage applications from all backgrounds and are entirely committed to consider all qualified applicants regardless of race, gender, sexual orientation, religion, ethnicity, age and disability.

About us

Welcome to FSC!

The Forest Stewardship Council (FSC) is a globally recognized non-profit organization at the forefront of promoting sustainable forestry. With over 150 million hectares of certified forests and a trusted reputation among NGOs, consumers, and businesses, FSC is leading the way in ensuring the long-term health and resilience of the world’s forests.