Grievance Response Specialist

Yayasan Hutan Tropis; Jakarta Utara; Hybrid; IDR 200.880.000 - 334.800.000; Vollzeit

Zusammenfassung

Yayasan Hutan Tropis in Jakarta, Indonesia, is seeking a Grievance Response Specialist to coordinate and close grievance cases across the Indo Pacific region, leading investigations and preparing assessments and recommendations.

You will liaise with local NGOs, government bodies, producers, and communities, document case progress, and ensure timely reporting. A degree in a relevant field, Indonesian nationality or work authorization, and fluent Bahasa Indonesia and English are required.

Qualifikationen

• Minimum three years of relevant professional experience in sustainability or related fields.
• Experience in assessment, investigation, and follow-up of grievances.
• Strong research, analytical, and report-writing skills.
• Fluent in Bahasa Indonesia and English; proficient with Microsoft Office.
• Indonesian nationality or valid authorization to work in Indonesia.

Aufgaben

• Coordinate grievance cases from first report to closure in the Indo-Pacific region.
• Lead investigations and write reports, assessments and recommendations.
• Monitor online sources, local NGOs and media for new grievances and act as first contact.
• Assess new grievances, set priorities and decide when to inform members.
• Engage with producers, government and sector platforms; gather diverse stakeholder views.
• Travel to field sites and offices as required.

Kenntnisse

Research

Analytical

Communication

Report writing

Bilingual Bahasa Indonesia & English

Willing to travel

Time management

Ausbildung

Bachelor's or Master's degree in a relevant discipline

Tools

Microsoft Office

Jobbeschreibung

With most of our staff operating directly on the ground where the issues are, we work with our members and partners to make value chains an engine of prosperity for communities and ecosystems.

We see a world where forests are a boundless source of materials and a home for biodiversity; communities see their rights respected and have opportunities to develop; workers are seen as productive partners, and agriculture becomes the instrument to feed a hungry planet and keep our climate stable.

Yayasan Hutan Tropis was legally established in Indonesia in 2005 as a national non-profit organization (Yayasan). We are affiliated with the Earthworm Foundation as the implementing partner for activities in Indonesia. Our offices are based in Semarang and Jakarta, with a total of 73 staffs. Our operational areas include Aceh, North Sumatra, Riau, and East Kalimantan.

About the role

As the Grievance Response Specialist, you will:

• Coordinate grievance cases in the Indo Pacific region from first report to closure, and lead the investigations on the cases assigned to you.
• Write the reports, assessments and recommendations for each case, and keep its records cur-rent in our case database.
• Monitor online sources, local NGOs and the media for new grievances, and act as the first con-tact for cases that members or other stakeholders raise.
• Assess each new grievance quickly, set its priority and decide whether and when we inform our members.
• Bring in colleagues’ landscape, GIS and supply chain expertise for each investigation, and gather the views of local NGOs, the media and other stakeholders.
• Follow up cases in the field, and engage directly with Indonesian producers, government and sector platforms.

Your Profile

You bring a strong interest in sustainable supply chains, corporate sustainability, and agricultural commodities, with at least three years of relevant professional experience, ideally in palm oil or similar sectors. You are comfortable managing cases from assessment and investigation through follow-up and resolution, and enjoy working with diverse stakeholders including companies, NGOs, government, communities, and other partners. You have strong research, analytical, communication, and report-writing skills, with the ability to bring together information from different sources and turn it into clear insights and recommendations. You are organised and able to manage multiple priorities independently while collaborating effectively with multidisciplinary and international teams. You are fluent in Bahasa Indonesia and English, proficient in Microsoft Office, and willing to travel for field engagement and investigations, including to remote locations. You hold an undergraduate or master’s degree in a relevant discipline and have Indonesian nationality or valid authorization to work in Indonesia.

Workings Conditions

• Full-time position
• Fixed-term, 12 months contract
• Based in Jakarta, Indonesia
• Desk-based work, with travel to company offices and field sites in the Indo Pacific region when required
• Work from home when your line manager agrees, with reliable internet access

Joining Us

If you are in search of having a meaningful impact, with a desire to innovate and act for the environment, this offer is for you! The team you would join is truly committed to and passionate about finding concrete solutions to improve relationship between People and Nature.