Key Account Manager (B2B) - WhatJobs Direct
About the Role Our client is seeking a dynamic and relationship-focused Key Account Manager (B2B) to join their growing sales team in Surabaya, East Java. This role is pivotal in managing and expanding relationships with our client's most valuable business clients. You will be responsible for understanding client needs, developing tailored solutions, and ensuring client satisfaction and retention. The ideal candidate will possess excellent communication skills, a strategic mindset, and a proven ability to drive revenue growth within existing accounts. This position requires a proactive individual who can serve as the primary point of contact for key clients, acting as a trusted advisor and advocate. We are looking for someone passionate about building strong business partnerships and contributing to the success of both our client and their valued customers.
Key Responsibilities
- Manage and nurture relationships with a portfolio of key business clients, acting as their main point of contact.
- Develop a deep understanding of each key client's business objectives, challenges, and needs.
- Create and implement account plans to drive revenue growth and expand service offerings within existing accounts.
- Identify opportunities for upselling and cross‑selling products and services that meet client requirements.
- Conduct regular business reviews with clients to assess satisfaction, discuss performance, and plan future strategies.
- Collaborate with internal teams (e.g., sales support, product development, technical support) to ensure seamless service delivery and client success.
- Resolve client issues promptly and effectively, ensuring a high level of customer satisfaction.
- Monitor client account health and proactively address potential risks to retention.
- Prepare accurate sales forecasts and reports for your assigned accounts.
- Stay informed about industry trends and competitor activities relevant to key accounts.
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 3-5 years of experience in account management, business development, or B2B sales, with a focus on managing key accounts.
- Proven track record of successfully managing and growing client relationships and revenue.
- Excellent communication, negotiation, and presentation skills.
- Strong analytical and problem‑solving abilities.
- Ability to work independently and collaboratively within a team environment.
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
- Demonstrated ability to understand complex business needs and develop tailored solutions.
- Must be based in or willing to relocate to Surabaya, East Java.
Benefits
- Competitive base salary and attractive commission structure.
- Comprehensive health insurance package.
- Opportunities for professional development and career progression.
- Travel allowance and other business expense reimbursements.
- A supportive team environment and valuable client portfolio.
- Regular performance reviews and potential for advancement.