Regional Application Support Supervisor

Kalbe Farma; Jakarta Pusat; On-site; IDR 133,920,000 - 223,200,000; Full time

Job summary

ShP PT. Sanghiang Perkasa, bagian dari Kalbe Farma, saat ini membuka posisi untuk mengawasi tim dukungan teknis di fasilitas kami. Peran ini melibatkan pengawasan operasional, kepatuhan terhadap standar teknis, serta penyediaan panduan bagi staf dukungan teknis untuk menjaga kualitas layanan.

Kandidat akan bertanggung jawab memantau kinerja, menangani masalah teknis, dan menyiapkan laporan rutin terkait aktivitas dukungan teknis guna peningkatan efisiensi dan kepatuhan keselamatan kerja.

Responsibilities

• Mengawasi dan mengoordinasikan kegiatan tim dukungan teknis.
• Memastikan kepatuhan terhadap standar teknis dan peraturan keselamatan.
• Memberikan panduan dan dukungan kepada staf dukungan teknis.
• Memantau dan mengevaluasi kinerja operasi dukungan teknis.
• Menangani dan menyelesaikan masalah teknis serta menyiapkan laporan kinerja dukungan teknis.

Job description

Founded in 1966, Kalbe Farma (Kalbe) is the largest publicly-listed pharmaceutical company in Southeast Asia. As of end 2023, Kalbe’s extensive healthcare ecosystem encompasses a network of 47 companies, including subsidiaries, joint ventures, and associates, all driven by a dedicated workforce of 16,795 employees.

Guided by a vision to become the country’s best global healthcare company, Kalbe offers a comprehensive healthcare solution through its four key business divisions: prescription pharmaceuticals, consumer health, nutrition, and distribution & logistics. Within these divisions, Kalbe manages a diverse portfolio reinforced by a robust distribution network that serves over one million outlets across Indonesia’s vast archipelago.

On the international stage, Kalbe has established a strong presence in ASEAN countries, as well as regions spanning East and South Asia, the Middle East, and Africa. Kalbe’s business ventures are supported by best in- class research and development capabilities, developed through strategic alliances with many international partners. The Company is deeply involved in cutting-edge areas such as drug delivery systems, cancer treatment, stem cell research, and biotechnology.

Job Description

• Supervise and coordinate the activities of the technical support team. - Ensure compliance with technical standards and safety regulations. - Provide guidance and support to technical support staff. - Monitor and evaluate the performance of technical support operations. - Address and resolve technical issues and challenges. - Prepare reports on technical support activities and performance. - Mengawasi dan mengoordinasikan kegiatan tim dukungan teknis. - Memastikan kepatuhan terhadap standar teknis dan peraturan keselamatan. - Memberikan panduan dan dukungan kepada staf dukungan teknis. - Memantau dan mengevaluasi kinerja operasi dukungan teknis. - Menangani dan menyelesaikan masalah dan tantangan teknis. - Menyiapkan laporan tentang kegiatan dan kinerja dukungan teknis.

Company

SHP PT. Sanghiang Perkasa