Quality Manager

PT Universal Indofood Product; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 300,000,000 - 460,000,000; Full time

Job summary

PT Universal Indofood Product in Medan is seeking a senior Quality Manager to develop and implement quality management systems across biscuit production, ensuring product safety and compliance.

You will oversee QC/QA from raw materials to finished goods, lead audits, CAPA processes, and drive continuous improvement with Lean/Six Sigma familiarity.

The role requires 5–10 years in FMCG quality, strong leadership, and effective collaboration with Production, R&D, and Supply Chain.

Qualifications

• Bachelor’s degree in Food Technology, Chemistry, Biology, Pharmacy, or related field.
• 5–10 years in Quality within FMCG, preferably biscuit or bakery.
• Proven experience leading QC/QA teams in high-volume manufacturing.
• Strong knowledge of HACCP, GMP, ISO 22000, SJH, and FSSC 22000.
• Hands-on FSSC 22000 implementation or certification experience preferred.
• Strong analytical and problem-solving skills; Lean or Six Sigma is an advantage.
• Experience handling audits (internal and external).

Responsibilities

• Develop and implement quality management systems to ensure biscuit quality and food safety.
• Oversee QC/QA processes from raw materials to finished goods.
• Establish, monitor, and evaluate quality standards for materials and products.
• Lead audits and CAPA investigations; ensure effective follow-ups.
• Drive FSSC 22000 implementation, documentation, and certification readiness.
• Coordinate with Production, R&D, and Supply Chain to maintain quality.
• Coach and develop QC/QA teams; monitor cost of quality.
• Analyze quality data and non-conformance trends to identify root causes.

Skills

Quality management

Leadership

Audits

FSSC 22000

CAPA management

Root cause analysis

Regulatory compliance

Education

Bachelor's in Food Technology

Job description

Develop and implement quality management systems to ensure all biscuit products meet quality and food safety standards.

Oversee all Quality Control (QC) and Quality Assurance (QA) processes from raw materials, production, to finished goods.

Establish, monitor, and evaluate quality standards for raw materials, packaging materials, and finished products.

Ensure compliance with regulatory and certification standards such as HACCP, Halal Assurance System (SJH), GMP, ISO 22000, and support the implementation and maintenance of FSSC 22000.

Analyze quality data and non-conformance trends to identify root causes and implement corrective actions.

Lead investigations on customer complaints and ensure effective implementation of corrective and preventive actions (CAPA).

Coordinate with Production, R&D, and Supply Chain teams to ensure consistent product quality and adherence to specifications.

Lead and manage internal and external audits (regulatory, halal, ISO, FSSC, and customer audits) and ensure effective follow-ups.

Drive FSSC 22000 implementation project, including documentation, training, gap analysis, and certification readiness.

Lead, develop, and coach QC/QA teams to enhance capability and performance.

Monitor cost of quality and drive continuous improvement initiatives within the quality system.

Requirements / Qualifications:

Bachelor’s degree in Food Technology, Chemistry, Biology, Pharmacy, or a related field.

Minimum 5–10 years of experience in Quality within the FMCG industry, preferably in biscuit or bakery products.

Proven experience in managing QC/QA teams in a high-volume manufacturing environment.

Strong understanding of food safety and quality management systems such as HACCP, GMP, ISO 22000, Halal Assurance System (SJH), and FSSC 22000.

Hands-on experience in FSSC 22000 implementation or certification process is highly preferred.

Strong analytical and problem-solving skills; knowledge of Lean or Six Sigma is an advantage.

Experience in handling internal and external audits.

Excellent leadership and communication skills.

Ability to work under pressure and meet tight deadlines.

Since 1972, Unibis has implemented 3 gems of its humble business principle: Value, Price and Quality. Through the hands of highly competent individuals eqquiped with the best of current modern technology, only the carefully selected finest ingredients Mother Nature has to offer make it into its production. This has resulted in a global manufacture of market leading quality products.

PT Universal Indofood Product

Since 1972, Unibis has implemented 3 gems of its humble business principle: Value, Price and Quality. Through the hands of highly competent individuals eqquiped with the best of current modern technology, only the carefully selected finest ingredients Mother Nature has to offer make it into its production. This has resulted in a global manufacture of market leading quality products.