Assistant QA Section Head

PT. Surya Teknologi Batam; Batam; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

PT. Surya Teknologi Batam is seeking a QA lead to assist the QA Section Head in guiding quality assurance activities across manufacturing operations. You will ensure customer satisfaction and product quality while driving compliance, audit readiness, and continuous improvement.

You will coordinate daily QA operations, manage customer complaints and RMAs, support NPI/ECN/TCN processes, monitor KPIs, and lead cross-functional problem solving with CAPA verification. English proficiency is required.

Qualifications

• Bachelor's Degree in Engineering or a related field.
• Minimum 5 years of QA experience in EMS, PCBA, SMT, or manufacturing environment.
• Experience handling customer complaints, RMAs, audits, and corrective actions.
• Strong knowledge of Quality Management Systems, 8D, CAPA, and Root Cause Analysis.

Responsibilities

• Coordinate daily QA operations, manpower allocation, project priorities, and customer quality requirements.
• Manage customer complaints, RMAs, corrective actions, and 8D activities.
• Support NPI, ECN/e-TCN, qualification, deviation, MRB, and process change activities.
• Monitor quality KPIs, audit findings, and improvement actions.
• Review quality reports, customer deliverables, and audit documentation.
• Lead cross-functional problem solving and CAPA verification activities.
• Coach and develop QA Engineers, Technicians, and Clerks.
• Escalate significant quality, compliance, customer, and operational risks to management.

Skills

Quality Management

8D Problem Solving

CAPA

Root Cause Analysis

Leadership

Communication

English Proficiency

Education

Bachelor's Degree in Engineering or related field

Job description

Assist the QA Section Head in leading Quality Assurance activities to ensure customer satisfaction, product quality, compliance, audit readiness, and continuous improvement across manufacturing operations. Responsible for supporting customer complaint management, quality performance monitoring, corrective actions, RMA activities, and team development.

Key responsibilities

Coordinate daily QA operations, manpower allocation, project priorities, and customer quality requirements.

Manage customer complaints, RMAs, corrective actions, and 8D activities.

Support NPI, ECN/e-TCN, qualification, deviation, MRB, and process change activities.

Monitor quality KPIs, audit findings, and improvement actions.

Review quality reports, customer deliverables, and audit documentation.

Lead cross-functional problem solving and CAPA verification activities.

Coach and develop QA Engineers, Technicians, and Clerks.

Escalate significant quality, compliance, customer, and operational risks to management.

About you

Bachelor's Degree in Engineering or related field.

Minimum 5 years of QA experience in EMS, PCBA, SMT, or manufacturing environment.

Experience handling customer complaints, RMAs, audits, and corrective actions.

Strong knowledge of Quality Management Systems, 8D, CAPA, and Root Cause Analysis.

Good leadership, communication, and problem-solving skills.

Proficient in English, both written and spoken.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Head of Quality Assurance?
• Which of the following types of qualifications do you have?
• Do you have a current Basic Occupational Safety and Health Certificate?