Quality Assurance Lead: Drive Operational Excellence

PT Bank CTBC Indonesia

Jakarta Selatan

On-site

IDR 260,000,000 - 420,000,000

Full time

5 days ago

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Job summary

PT Bank CTBC Indonesia invites applications for a Quality Assurance Lead responsible for leading QA across Branch Service and Operations Back Office, ensuring processes align with internal policies, procedures, working manuals and regulatory requirements.

You will develop QA framework, assessment plans, risk-based scoring, review results, and drive corrective actions, continuous improvement, and leadership of the QA team, delivering independent assurance to Operations Management on control

Qualifications

Lead and oversee QA assessments across Branch Service and Operations Back Office.
Develop and maintain QA framework, assessment plan and risk-based methodology.
Provide independent assurance on controls and service quality and lead QA team.

Responsibilities

Develop, maintain and improve the QA framework, standards, methodology and procedures for Branch Service and Operations Back Office.
Lead QA assessments to ensure consistency, objectivity and alignment with approved methodology.
Prepare QA dashboard and management reporting with findings, risk ratings and trends.
Monitor and escalate overdue or recurring corrective actions; validate closure with evidence.
Identify opportunities for automation, standardization and control enhancement based on QA findings.
Supervise and develop QA Officers to ensure quality and professional standards.