QA & Training Leader: Elevate Quality & Internal Controls

Home Credit Indonesia; Jakarta Pusat; On-site; IDR 35,000,000 - 70,000,000; Full time

Job summary

Home Credit Indonesia is seeking a senior QA leader to manage the QA team at head office and BPOs, delivering strategic Quality Assurance across Customer Care & Returns/CM operations. You will uphold quality levels and drive internal controls effectiveness to support operations.

You will lead self-audit initiatives, perform gap analyses, and champion continuous improvement to enhance customer experience. Building strong partnerships with stakeholders is essential to sustain best-in-class

Qualifications

• Having more than 5 years in QA, training, improvement and controls.
• Knowledge of QA packages, ICF (Internal Control Framework) & Industry requirements.
• Experience designing QA methodologies and risk assessment & controls.
• Excellent English communication both verbal and written.

Responsibilities

• Manage QA team HO and BPOs to deliver strategic QA for whole Operations (Customer Care & RTnCM).
• Manage Operations Internal Controls effectiveness overall to support operational.
• Customer Experience by actively initiating self-audit activities, gap analysis and continuous improvement to improve customer experience.
• Managing and maintaining good partnership with all stakeholders to ensure and drive best Operations Quality Assurance and Internal Controls.

Skills

QA leadership

Quality Assurance

Internal Controls

Training & Improvement

Stakeholder management

English communication

Team leadership

Risk assessment

Job description

Home Credit Indonesia is seeking a senior QA leader to manage the QA team at head office and BPOs, delivering strategic Quality Assurance across Customer Care & Returns/CM operations. You will uphold quality levels and drive internal controls effectiveness to support operations.

You will lead self-audit initiatives, perform gap analyses, and champion continuous improvement to enhance customer experience. Building strong partnerships with stakeholders is essential to sustain best-in-class