QA Lead: Quality Systems & Process Improvement

Dynapack Asia; Bekasi; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Dynapack Asia in Indonesia is seeking a Quality Assurance Lead to supervise QA processes, systems, and documentation across manufacturing operations. You will ensure QMS compliance and lead investigations into defects and customer complaints.

The role focuses on driving corrective and preventive actions, coordinating cross-functional quality improvement projects, and coaching the QA team to meet quality objectives. Placement in Cibitung is required.

Qualifications

• Bachelor's degree in engineering, science, quality management, or related field.
• Minimum 5 years of QA/QC experience in manufacturing with team leadership.
• Strong knowledge of QMS, internal audits, quality tools, root cause analysis, and customer complaint handling.
• Experience in plastic manufacturing is preferred; automotive industry experience is a plus.

Responsibilities

• Supervise quality assurance processes, systems, and documentation.
• Monitor Quality Management System (QMS) compliance and audit activities.
• Investigate product defects, non-conformities, and customer complaints.
• Lead corrective and preventive actions to improve product quality.
• Coordinate quality improvement projects with cross-functional teams.
• Manage supplier quality activities, audits, and performance reviews.
• Support new product and process development from a quality perspective.
• Coach and develop the QA team to achieve quality objectives.

Skills

Quality management

QMS knowledge

Internal audits

Root cause analysis

Customer complaint handling

Leadership

Communication

Stakeholder management

Education

Bachelor's Degree in Engineering, Science, Quality Management, or related field

Job description

Dynapack Asia in Indonesia is seeking a Quality Assurance Lead to supervise QA processes, systems, and documentation across manufacturing operations. You will ensure QMS compliance and lead investigations into defects and customer complaints.

The role focuses on driving corrective and preventive actions, coordinating cross-functional quality improvement projects, and coaching the QA team to meet quality objectives. Placement in Cibitung is required.