Project Operations (Customer Success)

StickEarn; Jakarta Pusat; Hybrid; IDR 72,000,000 - 144,000,000; Full time

Benefits offered by this job

Hybrid work

Private insurance

Laptop ownership

Training budget

Annual bonus

Flexible leaves

Job summary

StickEarn is seeking a proactive Project Operations (Customer Success) professional to coordinate client projects and ensure timely delivery in a dynamic AdTech environment.

You’ll be the main contact for clients, collaborate across internal teams, monitor timelines, and continuously improve service quality. Fresh graduates encouraged to apply; hybrid work and a competitive package await.

Qualifications

• Bachelor’s degree in any major.
• Fresh graduates welcome with a strong willingness to learn.
• Basic understanding of project management principles.
• Excellent time management and ability to work under pressure.
• Strong verbal and written communication skills.

Responsibilities

• Serve as the main point of contact for all client communications related to StickEarn projects.
• Coordinate and maintain effective communication across internal divisions to ensure smooth project execution.
• Monitor and manage timelines for all client-related activities and project milestones.
• Continuously improve the quality of service and deliverables provided to clients.

Skills

Communication skills

Time management

Stakeholder coordination

Attention to detail

Education

Bachelor’s degree

Job description

Job Opportunity: Project Operations (Customer Success) at StickEarn

About StickEarn

StickEarn is an advertising technology company on a mission to transform Out-of-Home (OOH) advertising through technology, data, and creativity. We empower brands, agencies, and media owners to create impactful advertising experiences across Indonesia.

Under the direction of Customer Success team, Project Operations will be responsible to support client projects. This includes planning, be the first point of contact for client, ensure the implementation will be done in a timely manner, and escalat

What You’ll Do

• Serve as the main point of contact for all client communications related to StickEarn projects.
• Coordinate and maintain effective communication across internal divisions to ensure smooth project execution.
• Monitor and manage timelines for all client-related activities and project milestones.
• Continuously improve the quality of service and deliverables provided to clients.

What We’re Looking For

• Bachelor’s degree in any major.
• Open to fresh graduates with a strong willingness to learn.
• Basic understanding of project management principles.
• Excellent time management skills and the ability to work under pressure.
• Strong verbal and written communication skills.

What We Offer

• Flexibility with our hybrid working setup
• Private insurance to keep you covered
• Training budget & laptop ownership program to boost your productivity & growth
• Competitive compensation package with annual bonus.
• Flexible & anniversary leaves to support work-life balance and celebrate milestones

If you’re passionate about communication, project coordination, and customer service in a dynamic AdTech environment, this role is for you! let’s grow together with StickEarn!

• Only shortlisted candidates will be contacted.