Junior Product Support

StickEarn; Daerah Khusus Ibukota Jakarta; On-site; IDR 531,820,599 - 797,730,898; Full time

Benefits offered by this job

Private insurance

Training budget

Laptop ownership program

Yearly bonus

Flexible leave

Job summary

StickEarn, located in Jakarta, seeks a Product Support professional dedicated to enhancing user experience and supporting product operations. You'll work closely with Product Managers and Engineering to ensure data quality and support new feature launches.

The ideal candidate will possess a Bachelor's degree and have a tech-savvy mindset. This role offers a hybrid working model, private insurance, and a competitive compensation package including yearly bonuses.

Qualifications

• Bachelor’s degree in any major or equivalent.
• Fresh graduates are welcome; experience in product operations is a plus.
• Proficient in English, both written and spoken.

Responsibilities

• Monitor, triage, and respond to user-reported bugs or failures.
• Create and maintain product documentation like FAQs and troubleshooting guides.
• Support Go-To-Market activities by developing user-facing materials.

Skills

Analytical thinking

Problem-solving skills

Detail-oriented

Strong communication

Tech-savvy

Education

Bachelor's degree in any major

Tools

Data analysis tools

Documentation software

Job description

Product Support at StickEarn

About StickEarn is an advertising technology company on a mission to transform Out-of-Home (OOH) advertising through technology, data, and creativity. We empower brands, agencies, and media owners to create impactful advertising experiences across Indonesia.

As a Product Support, you will play a key role in ensuring our products run smoothly and deliver the best experience to users. You will work closely with Product Managers and Engineering teams to support product operations, maintain data quality, and create documentation that enables successful product adoption and feature launches.

What You’ll Do

• Serve as the first point of contact for product-related issues by monitoring, triaging, and responding to user-reported bugs or failures.
• Escalate critical issues to the Engineering team with proper documentation and reproducible steps.
• Create and maintain product documentation, including FAQs, troubleshooting guides, and release notes.
• Support Go-To-Market (GTM) activities for new feature launches by developing user-facing materials and internal readiness documentation.
• Assist Product Managers in preparing business and product reporting deliverables, including monthly business reviews, campaign performance reports, and proposal decks.
• Support data extraction, processing, and deck preparation for business reporting purposes.
• Ensure product data quality by conducting regular checks on data provided through the product's data pipeline (e.g., Playlog), validating accuracy and integrity of data displayed to end users.
• Identify and flag data discrepancies and work with relevant teams to resolve issues.

What We’re Looking For

• Bachelor’s degree in any major or equivalent.
• Fresh graduates are welcome to apply; prior experience in product operations or related fields is a plus.
• Data and tech-savvy, detail-oriented, and highly organized.
• Strong analytical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Able to work collaboratively in a cross-functional team environment.
• Proficient in English, both written and spoken.
• Comfortable working with data, documentation, and digital tools.

What We Offer

• Flexibility with our hybrid working setup.
• Private insurance to keep you covered.
• Training budget & laptop ownership program to boost your productivity & growth.
• Competitive compensation package with yearly bonus.
• Flexible & anniversary leave to support work-life balance and celebrate milestones.

Only shortlisted candidates will be contacted.