Project Management - Operations, ShopeePay

Moneep; Indonesien; Vor Ort; IDR 420.000.000 - 660.000.000; Vollzeit

Zusammenfassung

Moneep is seeking an experienced Project Manager to lead strategic and operational initiatives across multiple products in Indonesia. You will analyze data, develop SOPs, and drive process improvements while ensuring high-quality customer journeys and regulatory compliance.

The role requires strong ownership, cross-functional collaboration, and fluency in English and Bahasa Indonesia. You will manage launches, monitor performance, and translate insights into actionable improvements in a dynamic,

Qualifikationen

• 5+ years of experience in Project Management.
• Strong ownership mindset with ability to manage initiatives independently from ideation to execution.
• Exceptional problem-solving skills with meticulous attention to detail in regulatory contexts.
• Proven ability to communicate and manage cross-functional stakeholders across technical, operational, and compliance domains.
• Practical knowledge of AI/ML concepts and hands-on experience prototyping or building operational solutions with modern AI tools and LLMs.
• Fluent in English and Bahasa Indonesia.
• High agility to deliver key project deliverables in a regulation-sensitive environment.

Aufgaben

• Support end-to-end execution of strategic and operational projects.
• Analyze operational data and identify improvement opportunities.
• Assist in developing process improvements, SOPs, and operational frameworks.
• Collaborate with cross-functional stakeholders across various Monee products for alignment and seamless customer journeys.
• Monitor and support feature and product launches, tracking post-launch performance for improvements.
• Translate customer insights and business needs into actionable product and process improvements.
• Track key product/service metrics to identify gaps and drive continuous improvements.

Kenntnisse

Project management

Ownership mindset

Cross-functional collaboration

Problem solving

Attention to detail

English proficiency

Bahasa Indonesia

Communication

Tools

AI/ML concepts

Prototyping

LLMs

Jobbeschreibung

Job Description

• Support end-to-end execution of strategic and operational projects
• Analyze operational data and identify improvement opportunities
• Assist in developing process improvements, SOPs, and operational frameworks
• Cross-Functional Stakeholder Management: Collaborate with cross-functional stakeholders across various Monee products to ensure alignment, seamless integration, and a consistent user experience with clear end-to-end customer journeys.
• Feature & Product Launch Management: Monitor and support feature and product launches, ensuring readiness across product, operations, and relevant stakeholders while tracking post-launch performance and identifying areas for improvement.
• Product & Operational Improvement: Translate customer insights, operational challenges, and business needs into actionable product and process improvements to enhance service quality and overall user experience.
• Performance Monitoring & Optimization: Track key product/customer service/customer experience metrics to identify gaps, evaluate the impact of enhancements, and drive continuous improvements.

Requirements

• Min of 5 years of experience in Project Management
• Strong ownership mindset with ability to manage initiatives independently from ideation to execution
• Exceptional problem-solving skills with meticulous attention to detail - critical given compliance/regulatory sensitivity
• Proven ability to communicate and manage cross-functional stakeholders across technical, operational, and compliance domains
• Practical knowledge of AI/ML concepts and hands‑on experience prototyping or building operational solutions with modern AI tools and LLMs
• Professional fluency in English and Bahasa Indonesia
• High agility to adapt and deliver key project deliverables in a dynamic, regulation-sensitive environment