Program Management - Agent Activation

AIA Indonesia; Jakarta Pusat; On-site; IDR 350,000,000 - 750,000,000; Full time

Job summary

AIA Indonesia is seeking a Program Management - Agent Activation to drive activation and early productivity through onboarding, engagement programs, and performance initiatives. You will lead campaigns to increase active agents, retention, and first-year achievement while using data-driven insights across cross-functional teams.

The role requires a minimum of 5 years in strategy or program management, with strong analytical and communication skills, and proficiency in English.

Qualifications

• Bachelor’s degree in any field is required.
• Minimum 5 years of experience in strategy, business planning, program management, or related fields.
• Experience in management consulting is advantageous.
• Insurance or financial services background preferred.
• Strong analytical and problem-solving skills with ability to translate insights into actions.
• Excellent stakeholder management and communication skills.
• Demonstrated leadership and coaching with a passion for people development.
• Proficient in English, written and spoken.

Responsibilities

• Own and drive activation strategies for new recruits and existing agents, partnering with leaders.
• Design and improve activation programs covering the first 90 days.
• Analyze the activation funnel from recruitment to first issued case and retention.
• Segment agents by behavior to identify activation opportunities.
• Monitor trends, field feedback, and best practices to drive improvements.
• Benchmark activation practices against internal and external standards.
• Manage activation projects end-to-end, ensuring timely delivery.

Skills

Activation strategy

Data-driven insights

Stakeholder management

English proficiency

Education

Bachelor's degree

Tools

ECM

MDRT

Leads Management

Job description

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

As a Program Management - Agent Activation, you will drive agent activation and early productivity through onboarding, engagement programs, and performance initiatives. Lead campaigns and contests to increase active agents, retention, and first-case achievement while optimizing activation outcomes through data-driven insights and cross-functional collaboration.

• Own and drive agent activation strategies for both new recruits and existing agents, partnering closely with HoRs, CAOs, ABDPs, and field leaders.
• Design, execute, and continuously improve activation programs (ECM, MDRT, Leads Management) covering the first 90 days of an agent's journey to improve activation, productivity, and first-year retention.
• Analyze the end-to-end activation funnel, including recruitment, licensing, training completion, first appointment, first submission, first issued case, and ongoing activity, and develop initiatives to reduce drop-off at each stage.
• Segment agents based on behavior, activity, productivity, and tenure to identify activation opportunities and deploy targeted interventions.
• Conduct regular analysis of activation trends, field feedback, and best practices to identify opportunities for improvement and innovation.
• Benchmark agency activation practices against internal and external best practices and recommend enhancements to improve business performance.
• Manage activation projects and initiatives from planning through execution, ensuring delivery against agreed timelines and business objectives.

Qualifications & Requirements::

• Min. bachelor’s degree from any major.
• Min. 5 years of experience in strategy, business planning, program management, or related fields.
• Prior experience in management consulting is an advantage.
• Prior experience in the insurance or financial services industry is preferred.
• Strong analytical, problem-solving, and critical thinking capabilities with the ability to translate insights into actionable initiatives.
• Excellent stakeholder management, communication, and presentation skills.
• Demonstrated leadership and coaching capabilities, with a passion for people development and performance improvement.
• Proficient in English, both written and spoken