Program Development & Client Success Lead

BINUS Group; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

BINUS Group is seeking an Account Manager to maintain effective Professional Services accounts and streamline related operational processes. You will identify client needs to boost satisfaction, align services, and foster strong collaboration across teams to support department objectives.

Strong communication and stakeholder management are essential for building lasting relationships and delivering excellent service to all stakeholders.

Qualifications

• Bachelor's degree in Business Management, Marketing, Communication, Psychology, Education, or related field.
• Minimum 3 years of experience in Account Management, Client Relations, Customer Success, or related roles in B2B.
• Strong communication, interpersonal, and presentation skills.
• Excellent stakeholder management and relationship-building abilities.
• Good project coordination and ability to manage multiple priorities.
• Proficient in Microsoft Office; English proficiency is an advantage.

Responsibilities

• Maintain effective and obtain Professional Services accounts. Ensure effective operational process for related Professional Services clients.
• Increase customer satisfaction, identify customer needs and maintain alignment with current services in Professional Services.
• Build strong and effective internal cooperation which support the overall objectives of the departments.
• Ensure excellent operational process and service for all stakeholders.

Skills

Communication

Interpersonal skills

Presentation skills

Stakeholder management

Relationship building

Education

Bachelor's Degree

Job description

BINUS Group is seeking an Account Manager to maintain effective Professional Services accounts and streamline related operational processes. You will identify client needs to boost satisfaction, align services, and foster strong collaboration across teams to support department objectives.

Strong communication and stakeholder management are essential for building lasting relationships and delivering excellent service to all stakeholders.