Productivity & Engagement Associate

PT Solusi Transportasi Indonesia; Palembang; On-site; IDR 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork hours

Job summary

Grab Rental Palembang seeks a Productivity and Engagement Associate to drive driver activity, retention, and revenue protection in Palembang. You will monitor churn, overdue payments, and productivity targets while coordinating engagement programs and coaching across driver- partners.

You will also oversee payment governance, reduce arrears, and safeguard assets via geofence monitoring, ensuring compliant recovery when needed.

Qualifications

• Bachelor's degree in any field.
• At least 3 years of experience in a similar role.
• Experience in driver engagement and retention.
• Experience managing accounts receivable and payment collection workflows.
• Strong KPI tracking and data-informed decision skills.
• Ability to design programs balancing productivity with partner support.

Responsibilities

• Develop churn, overdue, and productivity targets and monitor dashboards.
• Coordinate driver engagement programs, coaching, and retention initiatives.
• Oversee payment collection governance and reduce arrears.
• Manage asset security and recovery, including geofence monitoring and repossession coordination.

Skills

Driver engagement

Retention strategies

KPI tracking

Data analysis

Stakeholder management

Accounts receivables

Geofence security monitoring

Education

Bachelor's degree

Tools

MS Excel

Power BI

Job description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Grab Rental Palembang is an integral part of the Grab ecosystem. It manages our rental fleets across Palembang. These fleets range from internal combustion engine (ICE) vehicles to eco-friendly Electric Vehicles (EVs) and include both 2-wheel (2W) and 4-wheel (4W) options.

We are dedicated to empowering our Driver-Partners. We provide them with equal access to safe, reliable, and high-quality vehicles. Additionally, we create exceptional travel experiences for everyone, from local residents to global visitors across Palembang.

Get to Know the Role

The Productivity and Engagement Associate will manage driver productivity, retention, payment collection, and fleet risk management in Palembang.

You will be critical to improve driver activity and reduce driver churn and overdue payments. It also protects rental assets through geofence and security monitoring, minimizes financial losses from arrears, repossession, and litigation, and ensures execution of productivity and recovery programmes.

The Critical Tasks You Will Perform

• Develop strategy and monitor churn, overdue, and productivity targets, monitor Goals, identify underperforming drivers, maintain dashboard and SOPs.
• Organize driver engagement to implement coaching, quality improvement, and retention programms.
• Manage financial governance for payment collection and elevate overdue payment
• Manage asset security and recovery for geofence, monitor units outside designated areas, follow up on violation, and coordinate repossession or recovery.

Qualifications

What Essential Skills You Will Need

• Minimum Bachelor's degree from any major
• At least 3 years of experience in the similar role
• Experience in driver engagement and retention
• Expertise in managing account receivables, structuring sustainable payment plans, and accomplishing collection workflows to minimize default rates.
• Proficient in tracking KPIs using tools like MS.Excel, Power BI, or internal dashboards to drive data-informed operational decisions.
• Experience in diagnosing performance drops or spikes in arrears to resolve systemic operational issues.
• Experience designing driver programs that balance productivity goals with sustainable partner support.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.