Production Tech Ops Specialist
amIT Global Solutions Sdn Bhd
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Job summary
amIT Global Solutions Sdn Bhd is seeking a Tech Ops Specialist to act as the frontline technical support for production systems. You will perform initial issue assessments, reproduce issues, analyze logs, and provide investigation updates under guidance from the Tech Ops Lead or Incident Owner.
The role emphasizes operational support, incident handling, monitoring, and cross-functional coordination with Backend, QA, Infrastructure, and Security teams.
Qualifications
- Experience in Tech Operations, Production Support, Incident Support or similar roles.
- Strong troubleshooting, problem-solving and analytical thinking skills.
- Hands-on experience with log monitoring and observability tools such as Scalyr, Kibana, Grafana, Datadog or equivalent.
- Understanding of APIs, backend systems, mobile/web application flows, and basic database querying.
- Experience using REST clients such as Postman or similar tools.
Responsibilities
- Serve as frontline technical support for production systems and provide initial issue assessments.
- Analyze logs and collect evidence to support root cause analysis.
- Coordinate with engineering and cross-functional teams during incidents and follow-ups.
- Monitor system health, alerts, and performance trends; escalate when needed.
- Create and maintain troubleshooting guides and runbooks to improve response times.
Skills
Tools
Job description
amIT Global Solutions Sdn Bhd is seeking a Tech Ops Specialist to act as the frontline technical support for production systems. You will perform initial issue assessments, reproduce issues, analyze logs, and provide investigation updates under guidance from the Tech Ops Lead or Incident Owner.
The role emphasizes operational support, incident handling, monitoring, and cross-functional coordination with Backend, QA, Infrastructure, and Security teams.
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