Product Support - Internal Tools

FinAccel Pte Ltd; Jakarta Pusat; Vor Ort; IDR 279.000.000 - 446.400.000; Vollzeit

Zusammenfassung

FinAccel Pte Ltd in Jakarta, Indonesia is seeking a Product Technical Support to work with Product Managers and Engineering to monitor, maintain, and support every feature on the system in line with the product roadmap.

You will create dashboards, perform simple analyses, and assist the operations team when obstacles arise. A strong communication style, MySQL skills, and problem-solving abilities are essential for success in this role.

Qualifikationen

• Solid technical background in MySQL queries.
• Extremely strong communication skills and attention to detail.
• Strong analytical, problem solving and troubleshooting abilities.
• Ability to work well in a team, with initiative and motivation.
• Familiarity with monitoring tools and REST client tools is a plus.
• Ability to read code or error codes is a plus.

Aufgaben

• Monitor system processes daily to ensure smooth operation.
• Search for issues that can interfere with the system flow.
• Help the operational team if obstacles arise in using internal applications.
• Collaborate with engineering and product teams for troubleshooting.
• Carry out simple analyses or reporting for product needs.
• Create dashboards for monitoring and alerts.

Kenntnisse

MySQL queries

Strong communication

Attention to detail

Analytical skills

Troubleshooting

Teamwork

Self-motivation

Tools

Grafana

Scalyr

Postman

Insomnia

Jobbeschreibung

We are looking for a highly motivated individual with goodcommunication skills and prior experience in the Product Management team to be our ProductTechnical Support. This incumbent will work in close collaboration with Product Managers and theEngineering Team to monitor, maintain, and support every product feature developed in the systemso that the team can stay in line with our product roadmap. The shortlisted candidate should havehigh curiosity, creativity and great problem-solving skills.

About the Job

• Daily monitoring for system process flow and making sure everything works.
• Search any issue that can interferes with the system process flow
• Help the operational team if there are obstacles in use of internal application system
• Work closely with the engineering and product team for troubleshooting and solving the issue.
• Help carry out simple analysis or reporting for product needs.
• Create dashboards for monitoring and alerts.

About you

• Solid technical background in MySQL query
• Extremely strong communication skills and strong attention to details
• Strong analytical, problem solving and troubleshooting skills
• Ability to work well in a team, passion and self-motivation
• Familiarize with monitoring tools (e.g: scalyr, grafana) and rest client tool (e.g: postman, insomnia) is a plus points
• Ability to read the code or error code is a plus points