Product Technical Support Specialist

FinAccel Pte Ltd; Jakarta Pusat; On-site; IDR 279,000,000 - 446,400,000; Full time

Job summary

FinAccel Pte Ltd in Jakarta, Indonesia is seeking a Product Technical Support to work with Product Managers and Engineering to monitor, maintain, and support every feature on the system in line with the product roadmap.

You will create dashboards, perform simple analyses, and assist the operations team when obstacles arise. A strong communication style, MySQL skills, and problem-solving abilities are essential for success in this role.

Qualifications

• Solid technical background in MySQL queries.
• Extremely strong communication skills and attention to detail.
• Strong analytical, problem solving and troubleshooting abilities.
• Ability to work well in a team, with initiative and motivation.
• Familiarity with monitoring tools and REST client tools is a plus.
• Ability to read code or error codes is a plus.

Responsibilities

• Monitor system processes daily to ensure smooth operation.
• Search for issues that can interfere with the system flow.
• Help the operational team if obstacles arise in using internal applications.
• Collaborate with engineering and product teams for troubleshooting.
• Carry out simple analyses or reporting for product needs.
• Create dashboards for monitoring and alerts.

Skills

MySQL queries

Strong communication

Attention to detail

Analytical skills

Troubleshooting

Teamwork

Self-motivation

Tools

Grafana

Scalyr

Postman

Insomnia

Job description

FinAccel Pte Ltd in Jakarta, Indonesia is seeking a Product Technical Support to work with Product Managers and Engineering to monitor, maintain, and support every feature on the system in line with the product roadmap.

You will create dashboards, perform simple analyses, and assist the operations team when obstacles arise. A strong communication style, MySQL skills, and problem-solving abilities are essential for success in this role.