Product Support Associate

Shipper; Kota Malang ꦠꦸꦛꦩꦭꦁ; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

Shipper is seeking a detail-oriented junior analyst to handle and monitor product-related issues reported by clients and internal teams in Malang. You will perform basic troubleshooting, root cause analysis, and support governance through PRD, TRD, and API documentation while coordinating with Product, Technology, and Operations to resolve issues.

This entry-level role welcomes fresh graduates. You will maintain documentation, support client reviews, and help drive improvements for product

Qualifications

• Minimum D3 in Information Systems, Computer Science, Business, Management, or related fields.
• Fresh graduates are welcome to apply.
• Strong analytical and problem-solving skills.
• Excellent documentation skills and attention to detail.
• Good communication and coordination abilities.
• Familiarity with systems, product documentation, and basic troubleshooting.
• Ability to manage multiple issues and prioritize by urgency and impact.
• Willing to learn and work in a fast-paced environment.
• Willing to be placed in Malang.

Responsibilities

• Handle and monitor product-related issues reported by clients and internal teams.
• Conduct basic troubleshooting and root cause analysis for product or system issues.
• Support priority client reviews and ensure issues are resolved within the agreed timeline.
• Maintain issue documentation, user guides, and product-related documentation.
• Support product governance, including PRD, TRD, API documentation, and system access management.
• Coordinate with Product, Technology, Operations, and other relevant teams to resolve issues.
• Identify recurring issues and support improvement initiatives to enhance product reliability and user experience.

Skills

Analytical

Problem-solving

Documentation

Communication

Coordination

Troubleshooting

Multitasking

Learnability

Fast-paced work

Education

D3 in Information Systems/CS/Business/Management

Tools

API documentation

Job description

Handle and monitor product-related issues reported by clients and internal teams.

Conduct basic troubleshooting and root cause analysis for product or system issues.

Support priority client reviews and ensure issues are followed up and resolved within the agreed timeline.

Maintain issue documentation, user guides, and product-related documentation.

Support product governance, including PRD, TRD, API documentation, and system access management.

Coordinate with Product, Technology, Operations, and other relevant teams to resolve issues.

Identify recurring issues and support improvement initiatives to enhance product reliability and user experience.

Requirements

Minimum D3 in Information Systems, Computer Science, Business, Management, or related fields.

Fresh graduates are welcome to apply.

Good analytical and problem-solving skills.

Strong attention to detail and documentation skills.

Good communication and coordination skills.

Comfortable working with systems, product documentation, and basic troubleshooting.

Able to manage multiple issues and prioritize tasks based on urgency and business impact.

Willing to learn and work in a fast-paced environment.

Willing to be place in Malang

Logistics, Freight & Delivery Services 101-1,000 employees

Shipper is on a mission to invent a new standard for online shipping in Indonesia. We have assembled the largest asset-light delivery network to make shipping simple, reliable, and cost competitive. With over 17,000 islands, 2,500 logistics providers, and a fast growing e-commerce market, Indonesia is one of the most challenging markets to build a great online shipping experience and we are primed to be a part of the solution. We are privileged to have some of the best global investors including Lightspeed, Y Combinator, and others.

Shipper is on a mission to invent a new standard for online shipping in Indonesia. We have assembled the largest asset-light delivery network to make shipping simple, reliable, and cost competitive. With over 17,000 islands, 2,500 logistics providers, and a fast growing e-commerce market, Indonesia is one of the most challenging markets to build a great online shipping experience and we are primed to be a part of the solution. We are privileged to have some of the best global investors including Lightspeed, Y Combinator, and others.