Product Specialist

PT Carl Zeiss Indonesia; Jakarta Pusat; On-site; IDR 100,000,000 - 180,000,000; Full time

Job summary

Carl Zeiss Indonesia is seeking a Product Specialist to support IOL product performance through solid product knowledge, application expertise, and customer engagement. You will train customers, demonstrate products, and collaborate with the commercial team to drive growth.

Travel to customer sites is expected as needed. The role requires 2–3 years in a related field, strong communication skills, and proficiency in English, with the ability to document activities accurately and work

Qualifications

• Bachelor's degree in a relevant technical or commercial discipline.
• 2–3 years of experience in product specialist, application specialist, medical device, healthcare, ophthalmic, or related fields.
• Experience in customer-facing roles, product demonstrations, or sales support is advantageous.

Responsibilities

• Provide product and application support to customers.
• Support Sales activities and business opportunities.
• Conduct product demonstrations and training.
• Collaborate with Sales, Service, Marketing and other functions.
• Travel to customer sites as required.

Skills

Product specialist

Customer-facing

English proficiency

Communication skills

Travel willingness

Documentation accuracy

Cross-functional collaboration

Education

Bachelor's degree

Job description

This position responsible for supporting IOL's (Intra Ocular Lens) product performance and business growth through solid product knowledge, application expertise, customer engagement, and collaboration with the commercial team. The role provides product and application support to customers, supports Sales activities and business opportunities, conducts product demonstrations and training, and contributes to market and customer development within the assigned product scope. The position is expected to manage assigned responsibilities with increasing independence while seeking appropriate guidance for complex situations. More details responsibilities will be provided during interview session.

Requirements

Education

Bachelor's degree in Refractions Optician, Medical, Biology, Pharmacy, Life Sciences, Business, Marketing, or another relevant technical or commercial discipline.

Relevant technical, healthcare, or product-related qualifications are an advantage.

Experience

2-3 years relevant experience in product specialist, application specialist, medical device, healthcare, laboratory, ophthalmic, or comparable technical-commercial environments.

Experience in customer-facing roles, product demonstrations, application support, or sales support is an advantage.

Knowledge & Skills

Solid knowledge of assigned products and applications with ability to continuously develop product expertise, explain technical and product information clearly.

Customer-oriented with understanding of customer needs and relevant market requirements, and maintain strong relationship-building capability.

Strong communication, presentation, and interpersonal skills.

Well planning, organization, and follow-up skills.

Effective problem-solving and analytical skills.

Proficiency in English and relevant business/technical systems.

Accurate documentation and administrative discipline.

Ability to manage assigned activities independently and seek guidance when required.

Active in collaboration with Sales, Service, Marketing, and other functions.

Willingness to travel to customer sites and attend business activities.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Berapa tahun pengalaman kerjamu sebagai spesialis produk?
• Apakah kamu bersedia bekerja di luar jam kerja biasa saat dibutuhkan? (cth. akhir pekan, malam hari, hari libur nasional)
• Apakah kamu bersedia bepergian untuk pekerjaan ini saat dibutuhkan?
• Apakah kamu bersedia menjalani pemeriksaan kesehatan prakerja?
• Apakah kamu bersedia menjalani pemeriksaan latar belakang prakerja?
• Berapa gaji bulanan yang kamu inginkan?

Pharmaceuticals, Biotechnology & Medical Devices 51-100 employees

We are the pioneer of science in optics, we continue to challenge the limits of human imagination.

The company was founded in 1846 by Carl Zeiss, who anchored precision, a commitment to innovation and the creation of real value for customers and society. In 1889, Ernst Abbe established the Carl Zeiss Foundation in memory of his partner as the sole owner of ZEISS, until today the foundation is exclusively committed to promoting science and progress.

Today, around 46,500 employees globally in around 50 countries work hard to fulfill and exceed customer expectations. They generated annual revenue total in of nearly 11 billion euros (FY 2023/24) in the four ZEISS segments.

We are the pioneer of science in optics, we continue to challenge the limits of human imagination.

The company was founded in 1846 by Carl Zeiss, who anchored precision, a commitment to innovation and the creation of real value for customers and society. In 1889, Ernst Abbe established the Carl Zeiss Foundation in memory of his partner as the sole owner of ZEISS, until today the foundation is exclusively committed to promoting science and progress.

Today, around 46,500 employees globally in around 50 countries work hard to fulfill and exceed customer expectations. They generated annual revenue total in of nearly 11 billion euros (FY 2023/24) in the four ZEISS segments.