Product Ops Analyst

Ajaib Group; Jakarta Pusat; On-site; IDR 279,000,000 - 502,200,000; Full time

Benefits offered by this job

Competitive salary

Onsite workspace

Job summary

Ajaib Group is seeking a hands-on Product Analyst to monitor onboarding and login funnels, pull and reconcile data, and maintain dashboards. You will work close to the data layer, using SQL and analytics tools to surface meaningful insights for product actions.

The role emphasizes execution and live monitoring rather than building analytics strategy from scratch, with a focus on clarity and timely communication to product teams.

Qualifications

• Prior experience as a Product Analyst, Data Analyst, or similar role in a product or growth context.
• Working familiarity with SQL / database querying (pulling and joining data)
• Hands-on experience with Mixpanel or a comparable product analytics tool (Amplitude, GA4, etc.)
• Understanding of funnel analysis concepts — conversion rate, drop-off, cohort basics
• Comfortable working with large spreadsheets (Google Sheets/Excel) for reporting and reconciliation
• Detail-oriented — able to catch when a number looks off before it reaches a dashboard
• Clear written communication — able to summarize a data finding for Product action

Responsibilities

• Monitor daily, weekly, and monthly funnel and login metrics dashboards across onboarding and login flows.
• Query the database and Mixpanel to pull, validate, and reconcile funnel data.
• Maintain and update tracking dashboards and reports on a set cadence.
• Spot anomalies or unusual drops in funnel or login data and escalate with context.
• Support ad hoc data pulls and basic analysis requests from Product and stakeholders.
• Keep tracking documentation accurate and up to date as the funnel evolves.

Skills

SQL querying

Funnel analysis

Data storytelling

Spreadsheet proficiency

Attention to detail

Written communication

Product context knowledge

Tools

Mixpanel

Amplitude

GA4

Job description

We're looking for a Product Analyst to support tracking, monitoring, and reporting across our onboarding and login funnels. This role sits close to the data layer — you'll work directly with our database and analytics to keep funnel health visible day-to-day, and know when a number is significant enough to flag to Product rather than just log.

This is a hands-on, execution-focused role: not designing the analytics strategy from scratch, but owning the discipline of tracking it well and catching problems early.

Requirements

• Prior experience as a Product Analyst, Data Analyst, or similar role — ideally in a product or growth context
• Working familiarity with SQL / database querying (comfortable pulling and joining data, not just reading pre-built reports)
• Hands-on experience with Mixpanel or a comparable product analytics tool (Amplitude, GA4, etc.)
• Understanding of funnel analysis concepts — conversion rate, drop-off, cohort basics
• Comfortable working with large spreadsheets (Google Sheets/Excel) for reporting and reconciliation
• Detail-oriented — able to catch when a number looks "off" before it reaches a dashboard
• Clear written communication — able to summarize a data finding in a way Product can act on quickly
• Bonus: prior exposure to fintech, KYC/onboarding flows, or regulated industries
• Bonus: basic understanding of authentication/security metrics (login success rate, fraud indicators)

Job Descriptions

• Monitor daily, weekly, and monthly funnel and login metrics dashboards (registration → KYC submission, login success/security metrics, and related product funnels)
• Query the database and Mixpanel to pull, validate, and reconcile funnel data
• Maintain and update tracking dashboards and reports on a set cadence
• Spot anomalies, threshold breaches, or unusual drop-offs in funnel or login data
• Escalate significant funnel drops or metric anomalies to Product with clear, data-backed context — not just "the number moved," but what stage, what segment, and what it likely means
• Support ad hoc data pulls and basic analysis requests from Product and other stakeholders
• Keep tracking documentation (event definitions, dashboard specs, metric definitions) accurate and up to date as the funnel evolves
• Perform live app testing to gain a thorough, hands-on understanding of our app's user experience and underlying functionality
• Benchmark our product and onboarding/login flows against competitors to identify industry standards and areas for improvement
• Conduct necessary research to support funnel optimizations and data-driven product recommendations

Benefits

Join us as we make magic happen to increase Indonesia’s financial inclusion!