Product Ops Analyst

PT AJAIB TTX Solusi (jakarta); Jakarta Pusat; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

PT AJAIB TTX Solusi (jakarta) is seeking a Product Analyst to monitor onboarding and login funnels, model health from the data layer, and flag significant changes for Product teams. You will own data tracking, dashboards, and collaboration with stakeholders to ensure timely, actionable insights.

The role emphasizes hands-on execution, data quality, and cross-functional communication to drive improvements in funnel performance and product metrics.

Qualifications

• Experience as a Product or Data Analyst in a product or growth context.
• Hands-on SQL and database querying, not only reading pre-built reports.
• Hands-on experience with Mixpanel or similar analytics tools.
• Understanding of funnel analysis concepts and metrics.
• Proficient with large spreadsheets for reporting and reconciliation.
• Detail-oriented with ability to detect anomalies before dashboards.
• Strong written communication to summarize findings for Product.
• Bonus: fintech, KYC/onboarding, or regulated industry exposure.
• Bonus: knowledge of authentication/security metrics is a plus.

Responsibilities

• Monitor daily, weekly, and monthly funnel and login metrics dashboards.
• Query the database and Mixpanel to pull, validate, and reconcile data.
• Maintain and update tracking dashboards and reports regularly.
• Spot anomalies and threshold breaches in funnel or login data.
• Escalate significant drops with data-backed context to Product.
• Support ad hoc data pulls and analyses for stakeholders.
• Keep event definitions, dashboard specs, and metric docs up to date.
• Perform live app testing to understand user experience and app behavior.
• Benchmark onboarding flows against competitors to identify improvements.
• Conduct research to support funnel optimization and data-driven recommendations.

Skills

SQL

Product analytics

Funnel analysis

Spreadsheet proficiency

Clear written communication

Tools

Mixpanel

Amplitude

GA4

Job description

We're looking for a Product Analyst to support tracking, monitoring, and reporting across our onboarding and login funnels. This role sits close to the data layer - you'll work directly with our database and analytics to keep funnel health visible day-to-day, and know when a number is significant enough to flag to Product rather than just log.

This is a hands-on, execution-focused role: not designing the analytics strategy from scratch, but owning the discipline of tracking it well and catching problems early.

Requirements

• Prior experience as a Product Analyst, Data Analyst, or similar role - ideally in a product or growth context
• Working familiarity with SQL / database querying (comfortable pulling and joining data, not just reading pre-built reports)
• Hands-on experience with Mixpanel or a comparable product analytics tool (Amplitude, GA4, etc.)
• Understanding of funnel analysis concepts - conversion rate, drop-off, cohort basics
• Comfortable working with large spreadsheets (Google Sheets/Excel) for reporting and reconciliation
• Detail-oriented - able to catch when a number looks "off" before it reaches a dashboard
• Clear written communication - able to summarize a data finding in a way Product can act on quickly
• Bonus: prior exposure to fintech, KYC/onboarding flows, or regulated industries
• Bonus: basic understanding of authentication/security metrics (login success rate, fraud indicators)

Job Descriptions

• Monitor daily, weekly, and monthly funnel and login metrics dashboards (registration -> KYC submission, login success/security metrics, and related product funnels)
• Query the database and Mixpanel to pull, validate, and reconcile funnel data
• Maintain and update tracking dashboards and reports on a set cadenceSpot anomalies, threshold breaches, or unusual drop-offs in funnel or login data
• Escalate significant funnel drops or metric anomalies to Product with clear, data-backed context - not just "the number moved," but what stage, what segment, and what it likely means
• Support ad hoc data pulls and basic analysis requests from Product and other stakeholders
• Keep tracking documentation (event definitions, dashboard specs, metric definitions) accurate and up to date as the funnel evolves
• Perform live app testing to gain a thorough, hands-on understanding of our app's user experience and underlying functionality
• Benchmark our product and onboarding/login flows against competitors to identify industry standards and areas for improvement
• Conduct necessary research to support funnel optimizations and data-driven product recommendations

Join us as we make magic happen to increase Indonesia’s financial inclusion!