Product Operations

PT. Inovasi Anak Indonesia - PARKEE; Jakarta Pusat; Sur place; IDR 200 880 000 - 334 800 000; Plein temps

Résumé du poste

PT. Inovasi Anak Indonesia - PARKEE is seeking a Product Operations professional to manage day-to-day operations, partner onboarding, and location setup in Jakarta Pusat.

The role involves coordinating with product management and engineering on release readiness and translating issues into backlog items supported by data. You will monitor SLA, data quality, and reconciliation processes, create SOPs, and generate operational reports for upper management.

Qualifications

• Bachelor degree in a related field or business is a plus.
• 2–4 years of professional experience in product operations or related field.
• Experience handling operational processes, PRD or requirement documentation, and project timelines.
• Strong understanding of end-to-end product flow, ideally in payments, fintech, or B2B products.
• Strong analytical and report writing skills with ability to turn data into insights.

Responsabilités

• Manage day-to-day product operations including partner onboarding, location setup, and monitoring live locations and transactions.
• Create monthly operational plan and report to Product Operations Lead.
• Coordinate with product manager and engineering on release readiness: checklist, rollout schedule, and post-release verification.
• Translate recurring issues and feature requests into clear backlog items with data support.
• Coordinate with client representatives and other related parties for feature requests and service issues.
• Triage, escalate, and follow up on incidents with engineering and finance until resolved; perform root-cause analysis.

Connaissances

Data analysis

Excel

Project management

Communication

Problem solving

Formation

Bachelor degree

Outils

SQL

BI dashboards

Description du poste

• Manage day-to-day product operations, including partner onboarding, location setup and configuration, and monitoring of live locations and transactions
• Create monthly operational plan and report to Product Operations Lead
• Coordinate with product manager and engineering team on release readiness: checklist, rollout schedule, partner communication, and post-release verification
• Translate recurring operational issues, client complaints, and feature requests into clear and prioritized backlog items for product managers, supported by data
• Coordinate with client representatives and other related parties in handling feature requests, complaints, and service issues at all levels
• Triage, elevate, and follow up on incidents with engineering and finance until resolved, and run root-cause analysis to prevent repeat issues
• Monitor SLA, data quality, and accuracy of reconciliation and settlement, and follow up on any discrepancy
• Create and maintain SOPs, documentation, and knowledge base for operational processes, including migration and post-migration procedures
• Generate operational reports and insights (volume, SLA, error rate, escalations, manual effort) for upper management and product team
• Create timeline and schedule for ongoing or new rollout and operational projects
• Identify manual or repetitive processes and work with product and engineering to automate or productize them
• Maintain good relations with clients and partners, and respond to all client groups
• Support internal management in following up invoices and billing-related issues with clients
• Collaboration with Support and Support Engineer Team to assist on location enablement checklist and issue handling.

Responsibilities

• Manage day-to-day product operations, including partner onboarding, location setup and configuration, and monitoring of live locations and transactions
• Create monthly operational plan and report to Product Operations Lead
• Coordinate with product manager and engineering team on release readiness: checklist, rollout schedule, partner communication, and post-release verification
• Translate recurring operational issues, client complaints, and feature requests into clear and prioritized backlog items for product managers, supported by data
• Coordinate with client representatives and other related parties in handling feature requests, complaints, and service issues at all levels
• Triage, elevate, and follow up on incidents with engineering and finance until resolved, and run root-cause analysis to prevent repeat issues
• Monitor SLA, data quality, and accuracy of reconciliation and settlement, and follow up on any discrepancy
• Create and maintain SOPs, documentation, and knowledge base for operational processes, including migration and post-migration procedures
• Generate operational reports and insights (volume, SLA, error rate, escalations, manual effort) for upper management and product team
• Create timeline and schedule for ongoing or new rollout and operational projects
• Identify manual or repetitive processes and work with product and engineering to automate or productize them
• Maintain good relations with clients and partners, and respond to all client groups
• Support internal management in following up invoices and billing-related issues with clients
• Collaboration with Support and Support Engineer Team to assist on location enablement checklist and issue handling.

Requirements

• Minimum Bachelor degree from reputable university in any majors (Computer Science, Information Systems, or Business is a plus)
• Having 2 - 4 years of professional experience in product operations, product management, business operations, or related field
• Experience handling operational processes, PRD or requirement documentation, and project timelines
• Strong understanding of end-to-end product flow, ideally in payments, fintech, or B2B products
• Strong critical thinking, intellectual curiosity, and problem-solving capabilities
• Strong analytical and report writing skills, with ability to turn operational data into clear insights and recommendations
• Excellent in Microsoft Excel and spreadsheets; basic SQL or BI dashboard experience is a plus
• Good project management and time management skills
• Excellent communication and interpersonal skills, with ability to coordinate effectively with internal teams, cross-functional teams, and external partners
• Good decision-making skills, including under pressure during incidents or escalations
• Experience in B2B environment is a plus
• Proactive, organized, and a self starter
• Able to learn and adapt quickly to a changing environment
• Willing to work from office (Jakarta Pusat, Cideng, Gambir)