Product Manager (Retention & Reactivation)

Global Tiket Network; Jakarta Pusat; On-site; IDR 240,000,000 - 480,000,000; Full time

Job summary

tiket.com is seeking a Product Manager to own cross-sell and recommendation experiences across the customer journey—from search to post-purchase. You will work with Data Science and Engineering to build and refine recommendation logic, run experiments, and size opportunities.

Ideal candidates have at least 2 years in product management for e-commerce or consumer apps, strong SQL and analytics skills, and the ability to align multiple stakeholders without direct authority.

Qualifications

• At least 2 years of experience as a Product Manager in e-commerce, OTA, or consumer apps.
• Experience owning recommendations, growth, conversion, or personalization products is a strong plus.
• Strong analytical skills: SQL and product analytics tools, and with designing and interpreting A/B tests.
• Good understanding of how recommendation systems work and ability to work closely with Data Science teams.
• Ability to manage multiple stakeholders across verticals and push alignment without direct authority.
• A “can-do” spirit with ownership, drive, and a positive attitude.
• Excellent written and verbal communication skills, with strong listening skills.

Responsibilities

• Own the cross-sell and recommendation experience across the customer journey (search, checkout, and post-purchase).
• Identify cross-sell opportunities and turn them into a prioritized roadmap.
• Gather and write exhaustive product requirements and stories.
• Collaborate with Data Science and Engineering to improve recommendation logic.
• Run structured experiments (A/B tests) and analyze results to decide scaling or iteration.
• Analyze user behavior using SQL, Mixpanel or similar to size opportunities.
• Collaborate with Commercial, Marketing, CRM, and Strategy to align initiatives.
• Review test scenarios and UAT to ensure delivery matches requirements.

Skills

Product management

SQL

A/B testing

Data analysis

Stakeholder management

Communication

Personalization concepts

Education

Bachelor’s Degree in Computer Science, Engineering, Business, or related field

Tools

Mixpanel

Job description

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.Your Main Duties in Flying with Us:Own the cross-sell and recommendation experience across tiket.com.Identify cross-sell opportunities across the customer journey (search, checkout, and post-purchase), and turn opportunities into prioritized roadmap.Gather and build clear, exhaustive, and well-written product requirements and stories.Work with Data Science and Engineering to build and improve recommendation logic (next-best vertical, trip grouping, personalization).Run structured experiments (A/B tests) to validate hypotheses, read results rigorously, and decide whether to scale, iterate, or stopAnalyze user behavior and data independently (SQL, Mix panel or similar) to find insights and size opportunities.Conduct competitive evaluations of cross-sell and recommendation practices across regional OTAs and other apps.Gather customer feedback and research to understand why users behave in certain ways.Collaborate with other Product teams, Commercial, Marketing, CRM, and Strategy to align and execute initiatives.Review scenario tests and UAT to ensure delivery matches requirementsDocument product functionality and communicate launches to internal stakeholdersMandatory Belongings That You Must Prepare:At least 2 years of experience as a Product Manager, ideally in e-commerce, OTA, or consumer appsBachelor’s Degree in Computer Science, Engineering, Business, or a related fieldExperience owning recommendations, growth, conversion, or personalization products is a strong plusStrong analytical skills: comfortable with SQL and product analytics tools, and with designing and interpreting A/B testsGood understanding of how recommendation systems work and ability to work closely with Data Science teamsStrong problem-solving skills and structured, pyramid-principles thinkingAbility to manage multiple stakeholders across verticals and push alignment without direct authorityA “can-do” spirit with high ownership, drive, and a positive attitudeExcellent written and verbal communication skills, with strong listening skillsIn the event that you haven’t received any updates after 3 weeks, your data will be kept and we may contact you for another career destination. Meanwhile, discover more about tiket.com on Instagram , LinkedIn , or YouTube .