Product Manager (Retention & Reactivation)

tiket.com; Jakarta Pusat; On-site; IDR 480,000,000 - 720,000,000; Full time

Job summary

tiket.com is seeking a Product Manager to own cross-sell and recommendation experiences, partnering with Data Science and Engineering to improve personalization and later experiments to validate hypotheses.

The role requires strong analytical skills, SQL proficiency, and experience with product analytics tools, with collaboration across multiple teams to align initiatives.

Qualifications

• 2+ years of experience as a Product Manager in e-commerce, OTA, or consumer apps.
• Strong analytical skills; comfortable with SQL and product analytics tools.
• Experience owning recommendations, growth, conversion, or personalization products is a plus.

Responsibilities

• Own cross-sell and recommendation experiences across tiket.com.
• Identify cross-sell opportunities across the customer journey and prioritize roadmap.
• Gather and write clear product requirements and stories.

Skills

Product management

SQL

A/B testing

Analytics

Cross-functional collaboration

Education

Bachelor's Degree (CS/Engineering/Business)

Tools

Mixpanel

Product analytics tools

Job description

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.

That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.

Your Main Duties in Flying with Us:

• Own the cross-sell and recommendation experience across tiket.com.
• Identify cross-sell opportunities across the customer journey (search, checkout, and post-purchase), and turn opportunities into prioritized roadmap.
• Gather and build clear, exhaustive, and well-written product requirements and stories.
• Work with Data Science and Engineering to build and improve recommendation logic (next-best vertical, trip grouping, personalization).
• Run structured experiments (A/B tests) to validate hypotheses, read results rigorously, and decide whether to scale, iterate, or stop
• Analyze user behavior and data independently (SQL, Mix panel or similar) to find insights and size opportunities.
• Conduct competitive evaluations of cross-sell and recommendation practices across regional OTAs and other apps.
• Gather customer feedback and research to understand why users behave in certain ways.
• Collaborate with other Product teams, Commercial, Marketing, CRM, and Strategy to align and execute initiatives.
• Review scenario tests and UAT to ensure delivery matches requirements
• Document product functionality and communicate launches to internal stakeholders

Mandatory Belongings That You Must Prepare:

• At least 2 years of experience as a Product Manager, ideally in e-commerce, OTA, or consumer apps
• Bachelor's Degree in Computer Science, Engineering, Business, or a related field
• Experience owning recommendations, growth, conversion, or personalization products is a strong plus
• Strong analytical skills: comfortable with SQL and product analytics tools, and with designing and interpreting A/B tests
• Good understanding of how recommendation systems work and ability to work closely with Data Science teams
• Strong problem-solving skills and structured, pyramid-principles thinking
• Ability to manage multiple stakeholders across verticals and push alignment without direct authority
• A "can-do" spirit with high ownership, drive, and a positive attitude
• Excellent written and verbal communication skills, with strong listening skills

In the event that you haven't received any updates after 3 weeks, your data will be kept and we may contact you for another career destination. Meanwhile, discover more about tiket.com on Instagram, LinkedIn, or YouTube.