Product Manager: Personalization & Cross-Sell Growth

Global Tiket Network; Jakarta Pusat; On-site; IDR 240,000,000 - 480,000,000; Full time

Job summary

tiket.com is seeking a Product Manager to own cross-sell and recommendation experiences across the customer journey—from search to post-purchase. You will work with Data Science and Engineering to build and refine recommendation logic, run experiments, and size opportunities.

Ideal candidates have at least 2 years in product management for e-commerce or consumer apps, strong SQL and analytics skills, and the ability to align multiple stakeholders without direct authority.

Qualifications

• At least 2 years of experience as a Product Manager in e-commerce, OTA, or consumer apps.
• Experience owning recommendations, growth, conversion, or personalization products is a strong plus.
• Strong analytical skills: SQL and product analytics tools, and with designing and interpreting A/B tests.
• Good understanding of how recommendation systems work and ability to work closely with Data Science teams.
• Ability to manage multiple stakeholders across verticals and push alignment without direct authority.
• A “can-do” spirit with ownership, drive, and a positive attitude.
• Excellent written and verbal communication skills, with strong listening skills.

Responsibilities

• Own the cross-sell and recommendation experience across the customer journey (search, checkout, and post-purchase).
• Identify cross-sell opportunities and turn them into a prioritized roadmap.
• Gather and write exhaustive product requirements and stories.
• Collaborate with Data Science and Engineering to improve recommendation logic.
• Run structured experiments (A/B tests) and analyze results to decide scaling or iteration.
• Analyze user behavior using SQL, Mixpanel or similar to size opportunities.
• Collaborate with Commercial, Marketing, CRM, and Strategy to align initiatives.
• Review test scenarios and UAT to ensure delivery matches requirements.

Skills

Product management

SQL

A/B testing

Data analysis

Stakeholder management

Communication

Personalization concepts

Education

Bachelor’s Degree in Computer Science, Engineering, Business, or related field

Tools

Mixpanel

Job description

tiket.com is seeking a Product Manager to own cross-sell and recommendation experiences across the customer journey—from search to post-purchase. You will work with Data Science and Engineering to build and refine recommendation logic, run experiments, and size opportunities.

Ideal candidates have at least 2 years in product management for e-commerce or consumer apps, strong SQL and analytics skills, and the ability to align multiple stakeholders without direct authority.