Product Manager, Personalization & Growth (OTA)

GTN_IDN PT Global Tiket Network; Indonesia; On-site; IDR 450,000,000 - 900,000,000; Full time

Job summary

tiket.com is looking for a Product Manager to lead cross-sell and recommendation initiatives across the customer journey. You will translate insights into a prioritized roadmap, write clear requirements, and work with Data Science and Engineering to improve personalization.

You will run rigorous experiments, analyze user behavior with SQL, and collaborate with Marketing, CRM, and Strategy to deliver impact across regions.

Qualifications

• 2+ years of experience as a Product Manager in e-commerce, OTA, or consumer apps.
• Bachelor’s degree in CS, Engineering, Business, or related field.
• Experience owning recommendations, growth, conversion, or personalization products.
• Strong analytical skills with SQL and product analytics tools; able to design and interpret A/B tests.
• Solid understanding of how recommendation systems work and collaboration with Data Science teams.
• Structured, pyramid-principles thinking with excellent stakeholder management and communication.

Responsibilities

• Own cross-sell and recommendation experiences across tiket.com.
• Identify cross-sell opportunities along the customer journey and translate them into roadmap items.
• Gather and write clear product requirements and user stories.
• Collaborate with Data Science and Engineering to improve recommendation logic.
• Run structured experiments (A/B tests) and analyze results to decide on scaling or iteration.
• Analyze user behavior with SQL and analytics tools to size opportunities.
• Conduct competitive evaluations of cross-sell practices across regions and apps.
• Collect customer feedback to understand user behavior and needs.
• Coordinate with Product, Commercial, Marketing, CRM, and Strategy teams to align initiatives.
• Review tests and UAT to ensure delivery matches requirements and document launches.

Skills

Product Management

AB Testing

SQL

Data Analytics

Cross-functional Collaboration

Education

Bachelor's Degree in CS/Engineering/Business

Tools

Mixpanel

SQL

Job description

tiket.com is looking for a Product Manager to lead cross-sell and recommendation initiatives across the customer journey. You will translate insights into a prioritized roadmap, write clear requirements, and work with Data Science and Engineering to improve personalization.

You will run rigorous experiments, analyze user behavior with SQL, and collaborate with Marketing, CRM, and Strategy to deliver impact across regions.