Product Manager, Internal Tools

Fazz; Jakarta Pusat; On-site; IDR 360,000,000 - 600,000,000; Full time

Job summary

StraitsX is seeking a Product Manager to build and improve internal tools used by Operations, Fraud, Compliance, and Risk teams. You will work with multiple internal groups to understand workflows and translate needs into scalable product requirements for internal users in Jakarta.

You will own dashboards, workflows, and case management tools, and work closely with Engineering from discovery through launch. A strong data-driven approach and interest in fintech are essential.

Qualifications

• 3-5 years of experience in Product Management or similar roles.
• Strong problem-solving and ability to simplify operational processes.
• Good communication and ability to work across business and technical teams.
• Ability to translate user and business needs into clear product requirements.
• Detail-oriented with experience in workflows and operational processes.
• Comfortable using data and user feedback to drive product decisions.
• Interest in fintech, payments, fraud, compliance, or financial services.

Responsibilities

• Understand workflows, pain points, and product needs with internal teams.
• Translate requirements into clear user stories that developers can implement.
• Build and improve internal dashboards, workflows, case management tools, and operational controls.
• Support Fraud and Compliance capabilities such as FDS, transaction monitoring, screening, and investigations.
• Support tooling across StraitsX products and markets.
• Collaborate with Engineering from problem definition through launch and ongoing improvement.
• Identify opportunities to reduce manual work and improve operational efficiency.
• Use data and user feedback to prioritize and improve internal tools.

Skills

Problem-solving

Communication

Requirements translation

Data-driven decisions

Detail-oriented

Stakeholder collaboration

Fintech interest

Job description

About the Role

StraitsX is looking for a Product Manager to help build and improve the tools used by our internal teams.You will work closely with teams across StraitsX to understand operational needs, identify pain points, and translate them into clear product requirements and scalable solutions.

The scope covers internal tools supporting different StraitsX products and functions, with a key focus on areas such as Operations, Fraud, Compliance, and Risk. This includes capabilities such as internal dashboards, workflow tools, Fraud Detection Systems, transaction monitoring, screening, investigation workflows, and case management. As StraitsX continues to grow, these tools will require continuous improvement to support new products, markets, operational needs, regulatory requirements, and emerging fraud or scam patterns.

What You Will Do

• Work with internal teams to understand workflows, pain points, and product needs.
• Translate business and operational requirements into clear product requirements and user stories.
• Build and improve internal dashboards, workflows, case management tools, and operational controls.
• Support Fraud and Compliance capabilities such as FDS, transaction monitoring, screening, and investigation tools.
• Support internal tooling across different StraitsX products and markets.
• Work closely with Engineering from problem definition through launch and ongoing improvement.
• Identify opportunities to reduce manual work and improve operational efficiency.
• Use data and user feedback to prioritize and improve internal tools.

What We Are Looking For

• 3-5 years of experience in Product Management, Business Analysis, Product Operations, or a similar role.
• Strong problem-solving skills and ability to simplify operational processes.
• Good communication skills and ability to work across business and technical teams.
• Able to translate user and business needs into clear product requirements.
• Detail-oriented and comfortable working with workflows, rules, and operational processes.
• Comfortable using data and user feedback to support product decisions.
• Interest in fintech, payments, fraud, compliance, or financial services.
• Experience with internal tools, payments, KYC/KYB, fraud, transaction monitoring, or screening is a plus.