Product Manager, Customer Journey

Traveloka; Jakarta Pusat; On-site; IDR 420,000,000 - 660,000,000; Full time

Job summary

Traveloka in Jakarta is seeking a Product Manager – Customer Journey to own the end-to-end user experience across web and mobile, translating complex customer needs into a strategic multi-quarter roadmap, and aligning product goals with business priorities while leading cross-functional teams toward a shared vision.

You will partner with Engineering, UX/UI, and Data Science to design intuitive journeys, perform rigorous experimentation with analytics, optimize conversion and retention, and

Qualifications

• Minimum 5+ years of end-to-end product management experience owning a consumer-facing digital product or domain with measurable business and user impact.
• Proven ability to structure vague problems, make trade-offs, and drive execution in dynamic environments.
• Deep experience mapping and simplifying complex user journeys and multi-step digital workflows.
• Strong proficiency in product analytics and quantitative experimentation frameworks.
• Proven ability to partner with Engineering and Design leads, with understanding of feasibility and dependencies.
• Excellent written and verbal communication with ability to build consensus among cross-functional partners and executives.
• Hands-on experience integrating AI models/tools into product features or team workflows.

Responsibilities

• Strategic Roadmap Ownership: Define and execute multi-quarter product strategy balancing user experience, scalability, and feasibility.
• Customer Journey Optimization: Redesign and scale intuitive experiences across web and app based on data and user feedback.
• End-to-End Execution: Collaborate with Engineering, UX/UI and Data Science through discovery to delivery and iteration.
• Data-Driven Decision Making: Use experiments and analytics to validate hypotheses and measure feature impact.
• Stakeholder Alignment: Drive cross-functional alignment to resolve dependencies and hit KPIs.
• AI & Operational Innovation: Integrate AI capabilities to accelerate speed-to-market and team efficiency.

Skills

Product management

Cross-functional leadership

Data analytics

SQL

Tools

Amplitude

Mixpanel

SQL

Job description

Job Description Job ID: MJ000397

Traveloka is seeking a Product Manager – Customer Journey to lead and elevate how millions of travelers manage their trips and navigate seamless end-to-end experiences across mobile and web platforms. In this role, you will take end-to-end ownership of a core product domain—translating complex customer needs into a high-impact strategy and executing a high-value roadmap. You will operate with high autonomy, bridge business goals with technical execution, and bring cross-functional teams together around a shared vision.

Key Responsibilities

• Strategic Roadmap Ownership: Define and execute the multi-quarter product strategy, balancing customer experience enhancement, business scalability, and technical feasibility.
• Customer Journey Optimization: Leverage deep quantitative data, customer research, and direct feedback to redesign, streamline, and scale intuitive user experiences across web and app ecosystems.
• End-to-End Execution: Partner closely with Engineering, UX/UI Design, and Data Science throughout discovery, solution architecture, delivery, launch, and continuous iteration.
• Data-Driven Decision Making: Establish robust measurement frameworks using experimentation (A/B testing) and product analytics to validate hypotheses and evaluate feature impact.
• Stakeholder & Strategic Alignment: Drive cross-functional alignment across business units, platform teams, and leadership to resolve dependencies and achieve shared organizational KPIs.
• AI & Operational Innovation: Integrate modern AI capabilities into research workflows, rapid prototyping, and product design to accelerate speed-to-market and team efficiency.

Requirements & Qualifications

• Minimum 5+ years of end-to-end product management experience owning a consumer-facing digital product or domain with demonstrated, measurable business and user impact.
• Proven track record of independently structuring vague product problems, making high-stakes trade-offs, and driving clear directional execution in dynamic environments.
• Deep experience mapping, diagnosing, and simplifying complex user journeys and multi-step digital workflows.
• Strong proficiency in product analytics (e.g., Amplitude, Mixpanel, SQL) and quantitative experimentation frameworks.
• Proven ability to partner effectively with Engineering and Design leads, with understanding of technical feasibility, dependencies and trade offs.
• Exceptional written and verbal communication skills, with a track record of building consensus among cross-functional partners and senior executives.
• Hands-on experience integrating AI models/tools into product feature sets or team workflows, backed by critical judgment regarding output quality and constraints.

Preferred Qualifications

• Prior experience in travel tech, two-sided marketplaces, e-commerce, or high-scale consumer apps.
• Demonstrated background managing omni-channel products (responsive web and native iOS/Android apps).
• Background in cross-platform systems, shared services, or multi-business-unit matrix organizations.
• Proficiency with rapid prototyping and data tools (e.g., Figma, SQL, BI tools).