Product Manager, Customer Journey & AI-Driven Experience

Traveloka; Jakarta Pusat; On-site; IDR 420,000,000 - 660,000,000; Full time

Job summary

Traveloka in Jakarta is seeking a Product Manager – Customer Journey to own the end-to-end user experience across web and mobile, translating complex customer needs into a strategic multi-quarter roadmap, and aligning product goals with business priorities while leading cross-functional teams toward a shared vision.

You will partner with Engineering, UX/UI, and Data Science to design intuitive journeys, perform rigorous experimentation with analytics, optimize conversion and retention, and

Qualifications

• Minimum 5+ years of end-to-end product management experience owning a consumer-facing digital product or domain with measurable business and user impact.
• Proven ability to structure vague problems, make trade-offs, and drive execution in dynamic environments.
• Deep experience mapping and simplifying complex user journeys and multi-step digital workflows.
• Strong proficiency in product analytics and quantitative experimentation frameworks.
• Proven ability to partner with Engineering and Design leads, with understanding of feasibility and dependencies.
• Excellent written and verbal communication with ability to build consensus among cross-functional partners and executives.
• Hands-on experience integrating AI models/tools into product features or team workflows.

Responsibilities

• Strategic Roadmap Ownership: Define and execute multi-quarter product strategy balancing user experience, scalability, and feasibility.
• Customer Journey Optimization: Redesign and scale intuitive experiences across web and app based on data and user feedback.
• End-to-End Execution: Collaborate with Engineering, UX/UI and Data Science through discovery to delivery and iteration.
• Data-Driven Decision Making: Use experiments and analytics to validate hypotheses and measure feature impact.
• Stakeholder Alignment: Drive cross-functional alignment to resolve dependencies and hit KPIs.
• AI & Operational Innovation: Integrate AI capabilities to accelerate speed-to-market and team efficiency.

Skills

Product management

Cross-functional leadership

Data analytics

SQL

Tools

Amplitude

Mixpanel

SQL

Job description

Traveloka in Jakarta is seeking a Product Manager – Customer Journey to own the end-to-end user experience across web and mobile, translating complex customer needs into a strategic multi-quarter roadmap, and aligning product goals with business priorities while leading cross-functional teams toward a shared vision.

You will partner with Engineering, UX/UI, and Data Science to design intuitive journeys, perform rigorous experimentation with analytics, optimize conversion and retention, and