Product Manager

PT Jaringan VNT Indonesia (VNT Networks); Jakarta Utara; Sur place; IDR 300 000 000 - 600 000 000; Plein temps

Résumé du poste

PT Jaringan VNT Indonesia (VNT Networks) seeks a skilled Product/Implementation Manager to act as the primary liaison between B2B clients and internal teams, ensuring successful deployment and ongoing use of Velodiva's music platform and services.

You will coordinate end-to-end implementations with Technical, Operations, and Field teams, onboard clients, advise on music zoning and playlist strategy, and translate feedback into product improvements.

Qualifications

• Bachelor's degree in IT/IS/CS or related field.
• 3+ years in Product/Project/Implementation in B2B SaaS.
• Experience in SaaS or digital platforms implementation.
• Fluent in English; strong presentation skills.
• Hospitality tech or media tech experience is a plus.

Responsabilités

• Act as primary liaison between B2B clients and internal teams.
• Coordinate end-to-end implementation with Technical, Operations, and Field teams.
• Onboard clients and advise on music zoning and playlist strategy.
• Handle inquiries, issues, and escalations; ensure timely resolutions.
• Gather feedback and translate into product enhancements with cross-functional teams.
• Maintain project documentation, reports, and SLAs.
• Conduct client visits and site assessments.
• Manage multiple implementations simultaneously.

Connaissances

Client liaison

Project coordination

Stakeholder management

SaaS implementation

English fluency

Solution delivery

Formation

Bachelor's degree

Description du poste

Act as the primary liaison between B2B clients and internal teams to ensure the successful implementation and ongoing use of Velodiva's music platform and services. You will conduct client requirement gathering, site assessment, and solution sizing to recommend the most suitable music service, including MaaS and non-MaaS solutions.

Key responsibilities

Coordinate and monitor end-to-end implementation projects with Technical, Operations, and Field teams to ensure timely deployment and service quality

Manage client onboarding, provide product consultation, and advise on music zoning, playlist strategy, and content requirements aligned with business objectives

Handle customer inquiries, service issues, and escalations by collaborating with relevant stakeholders to ensure timely resolution and customer satisfaction

Gather customer feedback, identify business needs, and translate insights into product enhancement recommendations in collaboration with Product, Engineering, and Music teams

Maintain project documentation, implementation reports, and customer records while ensuring compliance with project timelines and service level agreements (SLA)

Conduct client visits and site assessments

Manage multiple implementation projects simultaneously

About you

Bachelor's degree in Information Technology, Information Systems, Business Management, Computer Science, or a related field

Minimum 3 years of experience as a Product Manager, Product Executive, Project Manager, Implementation Consultant, Customer Success Manager, or similar B2B client-facing role

Proven experience managing product implementation, client onboarding, or solution delivery for SaaS, digital platforms, managed services, or technology-based products

Strong project coordination, stakeholder management, and communication skills with the ability to collaborate across cross-functional teams

Excellent analytical, problem-solving, and customer-oriented mindset with the ability to understand business requirements and propose effective solutions

Fluent in English, both spoken and written, with strong presentation and stakeholder management skills

Experience in hospitality technology, music streaming, media technology, retail solutions, or commercial B2B services is an advantage