Product Implementation Manager

Manulife John Hancock; Jakarta Pusat; On-site; IDR 450,000,000 - 750,000,000; Full time

Job summary

Manulife John Hancock in Jakarta seeks a Product Implementation Manager to drive end-to-end life insurance product delivery from concept to launch.

You will analyze requirements, prepare documentation, coordinate UAT, plan implementation, and support post-launch activities with cross-functional teams across Product, IT, Operations and Actuarial.

This role offers broad exposure to business and technology and requires strong communication, project management, and problem-solving skills.

Qualifications

• Bachelor's degree in IT, Information Systems, Insurance, Actuarial Science, Finance, Business Administration, or related field.
• Minimum 7 years in life insurance product development, management, implementation or related functions.
• Strong communication, stakeholder management, and coordination skills.
• Experience working with cross-functional teams across business and technology.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Support end-to-end product implementation activities for new products and enhancements to ensure timely delivery.
• Review product specifications, business requirements, and implementation docs for clarity and alignment.
• Facilitate stakeholder discussions and planning to support successful project delivery.
• Coordinate User Acceptance Testing with business users and technology teams and ensure readiness.
• Prepare customer-facing documentation and launch materials for product launches.
• Monitor progress, identify risks and dependencies, and coordinate resolution with stakeholders.
• Support launch readiness activities and post-launch enhancements to meet business needs.

Skills

Communication

Stakeholder management

Coordination

Analytical thinking

Problem-solving

Multi-priority management

Collaboration

Education

Bachelor's Degree in IT / Insurance / related field

Job description

We are looking for a Product Implementation Manager to join our team and play a key role in bringing life insurance products from concept to successful implementation. This role will be responsible for requirement analysis, product documentation, system implementation, User Acceptance Testing (UAT), launch readiness, and post-implementation support, working closely with Product, IT, Operations, Actuarial, and other key stakeholders.

This is a great opportunity for someone who enjoys working across both business and technology. The role offers broad exposure to the end-to-end product development and delivery process, with the opportunity to build strong expertise in life insurance products, business processes, and technology-enabled solutions while ensuring smooth and successful product launches.

Position Responsibilities

• Support end-to-end product implementation activities for new products, product enhancements, and strategic business initiatives to ensure timely and quality delivery.
• Review and coordinate product specifications, business requirements, and implementation documentation to ensure requirements are clearly defined and understood by relevant stakeholders.
• Facilitate stakeholder discussions, requirement clarifications, and implementation planning activities to support successful project delivery.
• Coordinate User Acceptance Testing (UAT) activities with business users and technology teams, ensuring appropriate participation, issue resolution, and business readiness prior to implementation.
• Support the preparation and implementation of customer-facing documentation, communication materials, and operational requirements related to product launches.
• Monitor implementation progress, identify risks and dependencies, and coordinate with relevant stakeholders to support timely resolution.
• Support product launch readiness activities to ensure operational, system, training, and communication requirements are completed before launch.
• Assist in managing post-launch activities, production issue resolutions, and enhancement initiatives to support business and customer needs.

Required Qualifications

• Bachelor's Degree in Information Technology, Information Systems, Insurance, Actuarial Science, Finance, Business Administration, or a related discipline.
• Minimum 7 years of experience in the life insurance industry, preferably in Product Development, Product Management, Product Implementation, Business Analysis, Project Management, or related functions.
• Good understanding of life insurance products, operational processes, and system implementation lifecycle.
• Experience working with cross-functional teams across business and technology functions.
• Strong communication, stakeholder management, and coordination skills.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage multiple priorities and work effectively in a dynamic environment.
• Self-motivated, collaborative, and proactive in driving outcomes.

Preferred Qualifications

• Experience in life insurance product implementation, policy administration systems, or digital transformation initiatives.
• Experience working with multiple stakeholders across Product, Technology, Operations functions.
• Experience working with Agile, SDLC, Business Analysis, or Project Management methodologies.-

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner t