Product Development Specialist

PT Joy Berkat Utama; Jakarta Utara; On-site; IDR 1,800,000,000 - 2,400,000,000; Full time

Job summary

PT Joy Berkat Utama is seeking a Product Development Specialist to research travel destinations, tourism trends, and customer preferences and to develop tour products across domestic and international segments.

You will collaborate with Sales, Marketing, Ticketing, and Tour Operation teams to ensure products are marketable, profitable, and operationally feasible, while crafting compelling itineraries and proposals for clients and business partners.

Qualifications

• Minimum Diploma/Bachelor's Degree, preferably in Tourism, Travel Management, Marketing, Business Management, or a related field.
• 2–3 years of experience in a travel agency or tour operator, particularly in product development, tour operation, or itinerary planning.
• Strong knowledge of domestic and international travel destinations.
• Strong negotiation and vendor management skills.
• Creative and innovative in developing travel concepts and itineraries.
• Strong market and competitor analysis skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Good command of English, both written and spoken, is an advantage.
• Willing to conduct site inspections, product research, and destination visits when required.

Responsibilities

• Conduct research on travel destinations, tourism trends, and customer preferences
• Develop concepts and itineraries for new tour products
• Develop and manage domestic, international, corporate, incentive, and special interest tour packages
• Analyze the margin and profitability of each tour product
• Conduct competitor analysis to identify market opportunities and ensure product competitiveness
• Evaluate existing tour products based on customer feedback, sales performance, and market trends
• Collaborate closely with Sales, Marketing, Ticketing, and Tour Operation teams to ensure products are marketable and operationally feasible
• Develop product knowledge, itineraries, quotations, and supporting materials for the Sales and Marketing teams
• Create customized tour packages based on corporate client requirements
• Develop attractive and compelling tour product proposals for clients and business partners

Skills

Research skills

Travel product development

Negotiation

Communication

Cross-functional collaboration

Education

Diploma/Bachelor's degree

Job description

Product Development Specialist responsible for researching travel destinations, tourism trends, and customer preferences to develop and manage tour products across domestic, international, corporate, incentive, and special interest segments.

Key responsibilities

Conduct research on travel destinations, tourism trends, and customer preferences

Develop concepts and itineraries for new tour products

Develop and manage domestic, international, corporate, incentive, and special interest tour packages

Analyze the margin and profitability of each tour product

Conduct competitor analysis to identify market opportunities and ensure product competitiveness

Evaluate existing tour products based on customer feedback, sales performance, and market trends

Collaborate closely with Sales, Marketing, Ticketing, and Tour Operation teams to ensure products are marketable and operationally feasible

Develop product knowledge, itineraries, quotations, and supporting materials for the Sales and Marketing teams

Create customized tour packages based on corporate client requirements

Develop attractive and compelling tour product proposals for clients and business partners

About you

Minimum Diploma/Bachelor's Degree (D3/S1), preferably in Tourism, Travel Management, Marketing, Business Management, or a related field

Minimum 2–3 years of experience in a travel agency or tour operator, particularly in product development, tour operation, or itinerary planning

Strong knowledge of domestic and international travel destinations

Strong negotiation and vendor management skills

Creative and innovative in developing travel concepts and itineraries

Strong market and competitor analysis skills

Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments

Good command of English, both written and spoken, is an advantage

Willing to conduct site inspections, product research, and destination visits when required

JOY Tour is dedicated to servicing and taking care of every customer. Each employee is screened and hand picked to ensure he/she has a “servant’s Heart” – someone who desire to assist you and anticipate all of your travel needs. Furthermore, JOY Tour is highly proficient at complicated travel scenarios.

JOY Tour is dedicated to servicing and taking care of every customer. Each employee is screened and hand picked to ensure he/she has a “servant’s Heart” – someone who desire to assist you and anticipate all of your travel needs. Furthermore, JOY Tour is highly proficient at complicated travel scenarios.