Premium Lounge F&B Supervisor — Lead Guest Experience

Pengiklan Anonim; Makassar; On-site; IDR 111,600,000 - 167,400,000; Full time

Benefits offered by this job

Premium lounge environment

Career development

Job summary

Pengiklan Anonim in Makassar is seeking a Food & Beverage Supervisor to oversee daily F&B operations at the Bandar Udara Internasional Sultan Hasanuddin premium lounge. You will lead the F&B team to deliver high-quality service in a fast-paced airport environment.

The role requires strong leadership, excellent guest service, and hands-on management to maintain premium standards, ensure hygiene, and coordinate with culinary and lounge operations across shifts, weekends, and holidays.

Qualifications

• Experience in an F&B supervisory role, preferably within a premium lounge, airport lounge, hotel, restaurant, café, or 4-5 star hospitality environment.
• Good knowledge of F&B operations, food service, hygiene, and hospitality standards.
• Strong leadership and team supervision skills with a hands-on approach.
• Excellent interpersonal and communication skills with a strong guest service mindset.
• Ability to lead, motivate, coach, and support team members in daily operations.
• Strong attention to detail with a commitment to service quality and operational excellence.
• Fluency in English; additional language skills are an advantage.
• Willingness to work shifts, weekends, and public holidays in a fast-paced airport environment.

Responsibilities

• Supervise and coordinate daily F&B operations to ensure smooth, efficient, and consistent service delivery.
• Lead and support the F&B team in maintaining premium hospitality and service standards.
• Ensure buffet, dining, pantry, beverage, and service areas are properly prepared before and throughout operations.
• Monitor food and beverage availability, quality, freshness, presentation, and timely replenishment.
• Ensure dining equipment, utensils, buffet supplies, and other F&B requirements are available and properly maintained.
• Monitor cleanliness, hygiene, grooming, and overall presentation of all F&B service areas.
• Coordinate staff deployment, task allocation, break schedules, and service coverage according to operational needs.
• Handle guest requests, feedback, and complaints professionally while ensuring appropriate service recovery.
• Coordinate closely with culinary, lounge operations, housekeeping, and other support teams to ensure seamless service.
• Ensure compliance with company SOPs, food safety requirements, airport regulations, and applicable service standards.

Skills

F&B supervision

Leadership

Guest service

Communication

Job description

Pengiklan Anonim in Makassar is seeking a Food & Beverage Supervisor to oversee daily F&B operations at the Bandar Udara Internasional Sultan Hasanuddin premium lounge. You will lead the F&B team to deliver high-quality service in a fast-paced airport environment.

The role requires strong leadership, excellent guest service, and hands-on management to maintain premium standards, ensure hygiene, and coordinate with culinary and lounge operations across shifts, weekends, and holidays.