Premium Airport Lounge Manager | Elevate Guest Experience

Pengiklan Anonim

Balikpapan

On-site

IDR 167,400,000 - 245,520,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Pengiklan Anonim seeks a seasoned Lounge Manager to lead the day-to-day operations of a premium airport lounge at Sultan Aji Muhammad Sulaiman Sepinggan Airport, Balikpapan. You will supervise front-of-house teams and collaborate with culinary, F&B, and housekeeping to uphold service excellence.

The role requires strong hospitality experience, hands-on leadership, and a commitment to guest satisfaction in a fast-paced airport environment.

Qualifications

Proven track record in supervisory or managerial hospitality roles.
Strong focus on service, quality, and guest satisfaction.
Excellent interpersonal and communication skills.
Ability to mentor and develop a fast-paced service team.

Responsibilities

Oversee day-to-day lounge operations and service delivery.
Lead and supervise front-of-house and service teams.
Support General Manager in achieving performance and guest-satisfaction goals.
Ensure cleanliness, presentation, and guest engagement across touchpoints.
Coordinate with culinary, F&B, housekeeping and support teams.
Manage shift planning, staffing, and productivity in a fast-paced airport setting.
Handle guest feedback and service recovery professionally.
Ensure compliance with procedures, airport regulations and safety standards.
Conduct regular operational checks to maintain service standards and presentation.
Identify opportunities to improve operational efficiency and guest experience.