Premier Customer Care & Operations Analyst

DBS Bank Australia; Daerah Khusus Ibukota Jakarta; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

DBS Bank Australia is seeking an Analyst for its Business Care Premier Service team in Jakarta. This full-time role is pivotal as the primary contact for corporate customers, addressing inquiries and ensuring satisfaction. Key responsibilities include maintaining accurate records, collaborating with internal stakeholders, and adhering to data security protocols. Ideal candidates should have a strong background in customer service and efficient communication skills across various platforms. Ongoing training will be provided to enhance product knowledge and service delivery.

Qualifications

• Experience in customer service and corporate client interaction.
• Strong communication skills via call, email, and chat.
• Ability to handle sensitive customer information securely.

Responsibilities

• Serve as the primary point of contact for corporate customers.
• Resolve inquiries, issues, and requests efficiently.
• Maintain and update customer records accurately.

Job description

DBS Bank Australia is seeking an Analyst for its Business Care Premier Service team in Jakarta. This full-time role is pivotal as the primary contact for corporate customers, addressing inquiries and ensuring satisfaction. Key responsibilities include maintaining accurate records, collaborating with internal stakeholders, and adhering to data security protocols. Ideal candidates should have a strong background in customer service and efficient communication skills across various platforms. Ongoing training will be provided to enhance product knowledge and service delivery.