Performance Management Supervisor - SPX Express

SPX Express; Jakarta Pusat; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

SPX Express in Jakarta is seeking an Operations Data Analyst to develop and maintain KPIs and performance metrics. The role focuses on analyzing performance, providing reports, and calculating incentives based on results to support both field and non-field teams.

The ideal candidate has a Bachelor’s degree with 4+ years in SQL querying, data analysis, and familiar tools, and is willing to be placed in North Jakarta to drive operational improvements.

Qualifications

• Bachelor degree in a related field or equivalent work experience.
• At least 4 years of SQL querying experience.
• Proficient in data analysis tools and spreadsheets.
• Experience in performance management in an e-commerce warehouse environment.
• Strong communication and presentation skills.
• Ability to work with large data sets and manage priorities.

Responsibilities

• Develop and maintain operations KPIs and other performance metrics.
• Provide performance analysis and reporting to stakeholders.
• Calculate incentives based on performance results.
• Generate reports for operations field & non-field teams.
• Prepare hourly operations performance reports.

Skills

SQL querying

Data analysis

Spreadsheets

Presentation software

Stakeholder communication

Analytical thinking

Data visualization

Education

Bachelor degree

Job description

Job Description

• Develop & Maintain Operations Key Performance Indicator & other Performance Metrics
• Improve Operations Performance by providing relevant performance analysis & report
• Responsible for operations incentive calculation based on performance result
• Responsible for all report from operations field & non field team
• Responsible for hourly operations performance report

Requirements

• Minimum Bachelor Degree, preferably from Computer Science/Information Systems (or equivalent work experience) or any related field
• Minimum 4 years experience working with one or more language for querying (SQL)
• Familiar with basic SQL, proficiency in using data analysis tools, spreadsheets, and presentation software
• Previous experience in performance management, data analysis, or related roles within an e-commerce warehouse environment
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at various levels, including excellent presentation skills
• Strong analytical skills with the ability to collect, analyze, interpret performance data, passionate to learn new things and challenge the status quo to seek for improvement areas
• Comfortable working with large data sets and numbers and ability to manage multiple priorities and work independently in a fast-paced environment
• Willing to be placed in North Jakarta