Payroll Specialist

PT. KNIT EOR SERVICES INDONESIA; Jakarta Utara; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

PT. KNIT EOR SERVICES INDONESIA is seeking an experienced Payroll Analyst to audit client setups, manage onboarding, and ensure a seamless transition to Knit.

You will handle end-to-end payroll processing, quarterly audits, and client support across a regional scope, collaborating with cross-functional teams to optimize processes and maintain compliance while delivering excellent service.

Qualifications

• Proficient in spoken and written English with excellent communication skills.
• Proficient in spoken and written Mandarin is a plus.
• 3-5 years of experience in full-cycle accounting or payroll analysis, ideally in public accounting or payroll analyst role.
• Advanced proficiency in Excel, including working papers, reconciliations, and data analysis using formulas, VLOOKUP, and basic pivot.

Responsibilities

• Audit payroll setup for new clients to ensure accurate Knit transition.
• Manage the onboarding and information collection for new clients entering Knit systems.
• Lead pre- and post-onboarding calls to set expectations for the partnership.
• Schedule and run payrolls following SOPs across assigned clients.
• Perform quarterly and year-end payroll audits to ensure accuracy and compliance.
• Maintain comprehensive client profiles and processing instructions.
• Provide statutory information to clients on payroll and tax matters.

Skills

Excel

English

Mandarin (nice to have)

Education

Bachelor's degree

Tools

Excel

Job description

Perform an audit of new clients' existing payroll setup to ensure everything is configured correctly and the transition to Knit is seamless.

Manage the integration process for new clients, ensuring all necessary information is accurately collected, processed, and input into our system.

Initiate pre- and post-onboarding calls with clients to ensure all setup processes are completed correctly, and set clear expectations for the ongoing partnership.

Payroll Management & Auditing

Fully accountable for the payroll and auditing functions for clients within a geographic region, ensuring compliance with both regulatory requirements and internal standards.

Responsible for scheduling and running payrolls for assigned clients, strictly following standard operating procedures.

Perform quarterly and year-end audits, ensuring all payroll data is accurate, compliant, and archived properly.

Maintain complete and accurate client profile notes and processing instructions for each client.

Provide critical and accurate statutory information to clients in the area of payroll, including tax returns, using relevant resources and knowledge bases.

Client Support & Relationship Management

Provide ongoing support to clients by solving payroll-related problems and answering inquiries.

Collaborate with clients to improve processes and provide them with best practices to enhance their payroll and HR functions.

Act as the primary point of contact for client payroll concerns, ensuring timely and effective solutions.

Internal Collaboration & Process Improvement

Organize, coordinate, and/or participate in cross-departmental projects, including the development of internal help documentation, best practices, and workflows.

Become an expert on the Knit software platform and a multi-country payroll compliance specialist, capable of teaching and guiding others on all functionalities and features.

Provide input and collaborate on strategies to continuously improve the client experience and optimize internal processes.

Work closely with teams across the organization to streamline payroll processes and proactively identify areas for improvement.

Requirements

Proficient in spoken and written English, with excellent communication skills.

Proficient in spoken and written mandarin is plus

3-5 years of experience in full-cycle accounting or payroll analysis, ideally gained in a public accounting firm or payroll analyst role.

Advanced proficiency in Microsoft Excel, including the ability to create working papers, reconcile discrepancies, and analyze complex data sets using formulas, VLOOKUP, basic pivot, etc.

Exceptional organizational skills and meticulous attention to detail, with a strong ability to spot errors and inconsistencies.

High degree of responsibility and the ability to work efficiently under pressure, adapting quickly in a dynamic and fast-paced environment.

A bachelor’s degree in a related field is highly desirable.