Payment Officer

Standard Chartered Bank; Jakarta Utara; Hybrid; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Competitive salary and benefits

Flexible working options around home/辦

Wellbeing support and learning & dev

Job summary

Standard Chartered Bank is seeking an Operations professional to ensure seamless processing of cross-border payment transactions, investigate issues, and maintain reconciliation and control standards. The role requires handling cross-border payments, transfers, and ensuring regulatory compliance within a fast-paced environment.

Ideal candidates hold a bachelor’s degree and have at least 2 years in cross-border payments or banking operations.

Qualifications

• Bachelor's degree in any discipline.
• Minimum 2 years of experience in cross-border payments, transaction processing, or banking operations.
• Sound understanding of payment processing workflows and operational controls.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work effectively in a fast-paced and highly regulated environment.
• SPPUR certification will be an added advantage.

Responsibilities

• Process and manage cross-border payment transactions, electronic fund transfers, and book transfers accurately and efficiently.
• Review and verify transactions to ensure completeness, accuracy, and compliance with operational procedures.
• Investigate and resolve payment failures, discrepancies, and transaction-related issues within agreed service levels.
• Perform daily reconciliations and operational reporting to ensure data integrity and processing accuracy.
• Monitor operational activities to identify risks, discrepancies, and potential operational losses.
• Ensure adherence to internal policies, regulatory requirements, and risk management standards.
• Provide operational support and timely resolution of inquiries from internal stakeholders.
• Support audits, governance activities, regulatory reporting, and maintenance of operational documentation and procedures.
• Participate in system enhancements, testing activities, business continuity planning (BCP), and process improvement initiatives.

Skills

Cross-border payments

Transaction processing

Banking operations

Regulatory compliance

Analytical skills

Attention to detail

Problem solving

SPPUR certification

Education

Bachelor's degree

Job description

Join our Operations team and play a key role in ensuring the seamless processing of cross-border payment transactions. You will be responsible for payment processing, investigation of transaction issues, reconciliation activities, and maintaining operational excellence while ensuring compliance with regulatory and internal requirements.

Key Responsibilities

Process and manage cross-border payment transactions, electronic fund transfers, and book transfers accurately and efficiently.

Review and verify transactions to ensure completeness, accuracy, and compliance with operational procedures.

Investigate and resolve payment failures, discrepancies, and transaction-related issues within agreed service levels.

Perform daily reconciliations and operational reporting to ensure data integrity and processing accuracy.

Monitor operational activities to identify risks, discrepancies, and potential operational losses.

Ensure adherence to internal policies, regulatory requirements, and risk management standards.

Provide operational support and timely resolution of inquiries from internal stakeholders.

Support audits, governance activities, regulatory reporting, and maintenance of operational documentation and procedures.

Participate in system enhancements, testing activities, business continuity planning (BCP), and process improvement initiatives.

Our Ideal Candidate

Bachelor's degree in any discipline.

Minimum 2 years of experience in cross-border payments, transaction processing, or banking operations.

Sound understanding of payment processing workflows and operational controls.

Strong analytical and problem-solving skills with attention to detail.

Ability to work effectively in a fast-paced and highly regulated environment.

SPPUR certification will be an added advantage.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Standard Chartered - Leading the way in Asia, Africa and the Middle East

Standard Chartered PLC is listed on both the London Stock Exchange and the Stock Exchange of Hong Kong and is ranked in the top 25 among FTSE-100 companies, by market capitalization.

Standard Chartered has a history of over 150 years in banking and is in many of the world’s fastest growing markets. It has an extensive global network of over 1,200 branches (including subsidiaries, associates and joint ventures) in 56 countries in the Asia Pacific Region, South Asia, the Middle East, Africa, the United Kingdom and the Americas. As one of the world’s most international banks, Standard Chartered employs over 44,000 people, representing 89 nationalities, worldwide.

The establishment in Indonesia dates back to 1863. Through the years the Bank has grown to be the Top 5 international bank in Indonesia serving both Consumer and Wholesale Banking customers. The partnership with our customers involves combining deep local knowledge with global capability to offer a wide range of innovative products and services as well as award winning solutions. Several landmark of achievements include market leader in Treasury Products, Top-rated Securities Services, the pioneer and proud owner of the largest market share in Personal Loans, as well as driving the economy by investing in SME growth.

Standard Chartered - Leading the way in Asia, Africa and the Middle East

Standard Chartered PLC is listed on both the London Stock Exchange and the Stock Exchange of Hong Kong and is ranked in the top 25 among FTSE-100 companies, by market capitalization.

Standard Chartered has a history of over 150 years in banking and is in many of the world’s fastest growing markets. It has an extensive global network of over 1,200 branches (including subsidiaries, associates and joint ventures) in 56 countries in the Asia Pacific Region, South Asia, the Middle East, Africa, the United Kingdom and the Americas. As one of the world’s most international banks, Standard Chartered employs over 44,000 people, representing 89 nationalities, worldwide.

The establishment in Indonesia dates back to 1863. Through the years the Bank has grown to be the Top 5 international bank in Indonesia serving both Consumer and Wholesale Banking customers. The partnership with our customers involves combining deep local knowledge with global capability to offer a wide range of innovative products and services as well as award winning solutions. Several landmark of achievements include market leader in Treasury Products, Top-rated Securities Services, the pioneer and proud owner of the largest market share in Personal Loans, as well as driving the economy by investing in SME growth.