Payment Officer

Standard Chartered; Indonesia; Hybrid; IDR 133,920,000 - 200,880,000; Full time

Benefits offered by this job

Competitive salary

Flexible working options

Wellbeing support

Job summary

Standard Chartered Indonesia is seeking an Operations professional to join our cross-border payments team. You will process cross-border payment transactions, investigate issues, perform reconciliations, and ensure compliance with regulatory and internal standards.

The role emphasizes accuracy, timely processing, and operational excellence in a highly regulated environment. The ideal candidate has a bachelor's degree and at least 2 years in payments, transaction processing, or banking

Qualifications

• Bachelor's degree in any discipline.
• Minimum 2 years of experience in cross-border payments, transaction processing, or banking operations.
• Sound understanding of payment processing workflows and operational controls.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work effectively in a fast-paced and highly regulated environment.
• SPPUR certification will be an added advantage.

Responsibilities

• Process and manage cross-border payment transactions, electronic fund transfers, and book transfers accurately and efficiently.
• Review and verify transactions to ensure completeness, accuracy, and compliance with operational procedures.
• Investigate and resolve payment failures, discrepancies, and transaction-related issues within agreed service levels.
• Perform daily reconciliations and operational reporting to ensure data integrity and processing accuracy.
• Monitor operational activities to identify risks, discrepancies, and potential operational losses.
• Ensure adherence to internal policies, regulatory requirements, and risk management standards.
• Provide operational support and timely resolution of inquiries from internal stakeholders.
• Support audits, governance activities, regulatory reporting, and maintenance of operational documentation and procedures.
• Participate in system enhancements, testing activities, business continuity planning (BCP), and process improvement initiatives.

Education

Bachelor's degree

Job description

Job Summary

Join our Operations team and play a key role in ensuring the seamless processing of cross-border payment transactions. You will be responsible for payment processing, investigation of transaction issues, reconciliation activities, and maintaining operational excellence while ensuring compliance with regulatory and internal requirements.

Join our Operations team and play a key role in ensuring the seamless processing of cross-border payment transactions. You will be responsible for payment processing, investigation of transaction issues, reconciliation activities, and maintaining operational excellence while ensuring compliance with regulatory and internal requirements.

Key Responsibilities

• Process and manage cross-border payment transactions, electronic fund transfers, and book transfers accurately and efficiently.
• Review and verify transactions to ensure completeness, accuracy, and compliance with operational procedures.
• Investigate and resolve payment failures, discrepancies, and transaction-related issues within agreed service levels.
• Perform daily reconciliations and operational reporting to ensure data integrity and processing accuracy.
• Monitor operational activities to identify risks, discrepancies, and potential operational losses.
• Ensure adherence to internal policies, regulatory requirements, and risk management standards.
• Provide operational support and timely resolution of inquiries from internal stakeholders.
• Support audits, governance activities, regulatory reporting, and maintenance of operational documentation and procedures.
• Participate in system enhancements, testing activities, business continuity planning (BCP), and process improvement initiatives.

Our Ideal Candidate

• Bachelor's degree in any discipline.
• Minimum 2 years of experience in cross-border payments, transaction processing, or banking operations.
• Sound understanding of payment processing workflows and operational controls.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work effectively in a fast-paced and highly regulated environment.
• SPPUR certification will be an added advantage.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.