Patient Services & On-site Operations Executive

PT FOSUN HEALTH TECHNOLOGY INDONESIA; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 223,200,000 - 357,120,000; Full time

Job summary

PT Fosun Health Technology Indonesia is seeking a Patient Services & On-site Operations Executive to join our Surabaya team and support Indonesian patients seeking medical treatment in China. This is a patient-facing, hands-on role that collaborates with our online teams, patients, families, doctors, hospitals, and Chinese medical teams.

You will manage patient leads from inquiry to medical consultation, coordinate medical documents, arrange consultations, provide on-site support, and assist

Qualifications

• Mandarin proficiency required to communicate with Chinese-speaking colleagues and partners.
• Diploma or Bachelor's degree in Healthcare, Nursing, Pharmacy, Public Health, Business, Communication, Languages, Hospitality, Operations, or another relevant field.
• Experience in healthcare, hospital services, patient services, medical concierge, insurance, customer service, hospitality, operations, or related roles is preferred.

Responsibilities

• Follow up qualified patient inquiries and communicate with patients and families through WhatsApp, phone calls, online channels, and face-to-face meetings.
• Understand patient needs and collect medical information including medical history, examination results, imaging, pathology reports, and previous treatment records.
• Guide patients through documents, medical consultations, treatment arrangements, and next steps.
• Coordinate online and offline consultations between patients, doctors, hospitals, and Fosun Health teams in Indonesia and China.
• Receive and support patients visiting the Surabaya office or attending Fosun Health consultations, events, and other offline activities.

Skills

Mandarin proficiency

Bahasa Indonesia

English proficiency

Communication skills

Customer service mindset

Education

Diploma or Bachelor's in Healthcare/Related

Tools

CRM systems

WhatsApp

Microsoft Office / Google Workspace

Job description

Patient Services & On-site Operations Executive

About the role

PT Fosun Health Technology Indonesia is looking for a Patient Services & On-site Operations Executive to join our growing Surabaya team and support Indonesian patients seeking medical treatment in China.

This is a patient-facing, hands-on role for someone who enjoys working with people, solving problems, and making things happen. You will work closely with our online team, patients and families, as well as doctors, hospitals, and medical teams in China.

You will follow qualified patient leads from initial inquiry through medical consultation and preparation for treatment, including medical-document coordination, consultation arrangements, on-site patient support, and pre-departure preparation.

As part of our early-stage Surabaya team, you will also have the opportunity to help build Fosun Health's presence in Surabaya and East Java and develop relationships with local patients, doctors, hospitals, and healthcare partners.

Mandarin Chinese proficiency is required for this role, as you will communicate regularly with Chinese-speaking colleagues, doctors, hospitals, and medical teams.

Key responsibilities

Follow up qualified patient inquiries and communicate with patients and their families through WhatsApp, phone calls, online channels, and face-to-face meetings.

Understand patient needs and collect relevant medical information, including medical history, examination results, imaging, pathology reports, and previous treatment records.

Guide patients clearly through required documents, medical consultations, treatment arrangements, and next steps.

Maintain regular follow-up and build trusted relationships with patients and families.

Coordinate online and offline consultations between patients, doctors, hospitals, and Fosun Health teams in Indonesia and China.

Prepare patient information and medical documents before case review or consultation.

Receive and support patients visiting the Surabaya office or attending Fosun Health consultations, events, and other offline activities.

Assist patients preparing to travel to China for treatment, including hospital appointments, medical documents and payments, visa preparation, travel arrangements, and pre-arrival checklists.

Coordinate closely with China-based hospitals and patient-service teams to ensure smooth handover and patient preparation.

Maintain accurate and up-to-date patient records in CRM systems, lead trackers, and other internal tools.

Support local healthcare activities and relationship development with doctors, hospitals, and healthcare partners in Surabaya and East Java.

About you

Mandarin Chinese proficiency is required. You should be able to communicate confidently with Chinese-speaking colleagues, doctors, and hospitals.

Fluent in Bahasa Indonesia.

Working proficiency in English.

Diploma or Bachelor's degree in Healthcare, Nursing, Pharmacy, Public Health, Business, Communication, Languages, Hospitality, Operations, or another relevant field.

Experience in healthcare, hospital services, patient services, medical concierge, insurance, customer service, hospitality, operations, or other service-related roles is preferred.

Strong communication and interpersonal skills, with a genuine service mindset.

Patient, responsible, proactive, and detail-oriented.

Strong coordination and follow-up skills and comfortable managing several patient cases at the same time.

Comfortable using WhatsApp, Microsoft Office / Google Workspace, spreadsheets, CRM systems, and basic tracking tools.

Comfortable meeting patients face-to-face, conducting external visits, and supporting healthcare events and other on-site activities.

Existing healthcare networks or working experience in Surabaya / East Java is an advantage.

Willing to provide occasional support outside normal working hours when required by patient needs.

Join the early team building Fosun Health's Surabaya operation.

Gain hands‑on experience in international healthcare and cross-border patient services.

Work directly with patients, doctors, hospitals, and medical teams in both Indonesia and China.

Build experience across patient services, medical coordination, healthcare operations, and local business development.

Grow with an expanding international healthcare business connecting Indonesian patients with medical treatment in China.

About us

PT Fosun Health Technology Indonesia is Fosun Health's Indonesia-based platform, connecting Indonesian patients with high-quality medical services and treatment options in China.

We work closely with medical teams and hospitals in China to support patients across the full journey — from initial inquiry and medical consultation to treatment preparation and hospital arrival.