Outpatient Pharmacy Services Coordinator

Siloam Hospitals Group (Tbk); Cikarang; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Siloam International Hospitals (Siloam) is seeking an experienced Pharmacy Outpatient Unit Lead in Cikarang to oversee operations, safety, and service quality in the hospital’s pharmacy.

You will supervise staff, manage drug procurement, ensure formulary adherence, counsel patients, handle complaints, and coordinate with medical teams to maintain continuous, high‑standard pharmaceutical care.

Qualifications

• Bachelor of Pharmacy degree from a recognized institution.
• Minimum 3 years of work experience in pharmacy operations.
• In-depth knowledge of pharmaceutical practices and patient counseling.
• Strong organizational and time management abilities.

Responsibilities

• Plan and supervise the overall management and service components of the pharmacy outpatient unit.
• Coordinate all operational activities of the pharmaceutical outpatient unit, including administrative supervision and resource availability.
• Provide operational support in the pharmacy outpatient department to ensure continuity of service.
• Carry out the process of applying for new drugs and documentation to plan supply/procurement of drugs.
• Destroy drugs/narcotics that are damaged or expired to prevent misuse.
• Provide guidance and carry out staff development, including safety procedures and evaluations for competency.
• Ensure completeness of data and periodic reports from the pharmacy outpatient unit.
• Socialize and educate workers on new drugs and provide drug information services.
• Facilitate patient counseling to meet drug education needs.
• Receive and handle complaints related to outpatient pharmaceutical services and escalate as needed.
• Implement and supervise quality and safety procedures, including data collection and reporting.

Skills

Leadership

Pharmacy operations

Staff supervision

Drug safety

Education

Bachelor Degree in Pharmacy

Job description

• Plan and supervise the overall management and service components of the pharmacy outpatient unit to ensure smooth operations and ensure that the standards and procedures set by the hospital are carried out correctly and consistently.
• Coordinate all operational activities of the pharmaceutical outpatient unit, including administrative supervision as well as the availability, completeness and appropriateness of human resources and other resources (space, technology, equipment, drugs, etc.) to maintain operational policies and procedures that have been determined by management.
• Provide operational support in the pharmacy outpatient department if necessary to ensure continuity of service to the related unit
• Carrying out the process of applying for new drugs and carrying out documentation to help plan the supply/procurement of drugs in pharmacy services at hospitals
• Destroy drugs/narcotics that are damaged or expired or that do not eligible health requirements to ensure that the drugs/narcotics are not misused by certain parties
• Provide guidance and carry out personal and professional development, including orientation regarding safety procedures and practices, as well as conducting evaluations to ensure worker competency in accordance with applicable rules, laws and regulations as well as hospital needs
• Ensure the completeness of all data and periodic reports from the pharmacy outpatient unit made by subordinates, and is responsible for personal reports, including: Drug purchase reports outside the formulary, COMO Reports, Wound Dressing Reports, Static drug reports and drugs that are almost/have expired
• Carrying out socialization and education to workers in the pharmacy outpatient unit regarding existing new drugs, as well as conducting drug information services for all parties who need it to ensure that all relevant departments receive correct and appropriate information according to their needs.
• Facilitate counseling needs for patients when necessary to help meet patient needs regarding drug education
• Receive and handle complaints from patients, patient families, doctors and nurses related to outpatient pharmaceutical services received and escalated them to superiors to ensure service satisfaction by related parties
• Implement and supervise procedures and practices for quality and safety services, including participating in training, collecting data, documenting and/or making reports needed to support the achievement of hospital wide indicators and related department/unit targets
• Analyze operational activity report data and quality and safety programs to take action in accordance with departmental operational needs and hospital needs or to determine the level of program effectiveness
• All related departments/units
• Patient's Family
• Professional organizations
• Supplier of medicines/alkes
• Bachelor Degree from Pharmacist
• Have minimum 3 years work experience in the same fields (Preferebly)
• In-depth knowledge of pharmaceutical practices, drug interactions, and patient counseling.
• Strong organizational and time management abilities to handle multiple tasks and responsibilities.
• Strong problem-solving skills to address and resolve operational and patient-related issues effectively.

Qualifications

• Bachelor Degree from Pharmacist
• Have minimum 3 years work experience in the same fields (Preferebly)
• In-depth knowledge of pharmaceutical practices, drug interactions, and patient counseling.
• Strong organizational and time management abilities to handle multiple tasks and responsibilities.
• Strong problem-solving skills to address and resolve operational and patient-related issues effectively.

Siloam International Hospitals (Siloam) is Indonesia’s most progressive and innovative healthcare provider that has set the benchmark for high quality healthcare services in Indonesia. Siloam’s medical team of more than 500 general practitioners, 2,200 specialist doctors, and 9,000 nurses, allied health, and support staff, offers international quality healthcare services to nearly two million patients annually.

With equal access to medical care in Indonesia still a challenge, Siloam’s business strategy allows its hospital to operate on a lower cost based on economic of scale.